Support Consultant
PDI - Temple, TX

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PDI is a market leader and stable company of 30 years delivering enterprise-wide software and services that meet convenience store and wholesale petroleum marketers° specialized needs. Over 300 companies worldwide rely on PDI ’s systems to automate key business processes such as retail automation, decision support, fuel management, workforce support, and financial reporting. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service.

Our Customer Service team is growing and in search of a top-notch Support Consultant. Responsibilities include: Assist customers with PDI Software, accounting, and Pricebook issue resolution Work closely with SMEs and developers to create knowledgebase articles and blog posts Create change requests for software enhancements based on customer feedback and issues Occasionally instruct classes on PDI products or industry best practices for internal and external customers Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated Provide on-call (after hours) support for evenings, weekends, and holidays as required Desired Skills " Experience Top-notch customer service skills Ability to troubleshoot and test software applications Exceptional written and spoken communication Ability to multi-task and prioritize issues in a fast paced work environment Desire to train customers via phone, remote connections, or in person Proficiency with MS Office Bachelor ’s degree or equivalent experience in accounting, business or technology PDI ’s employee oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective field. We offer competitive wages, professional development, superb culture, and an extensive life enriching benefits package.

PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

About this company
PDI Inc. is a provider of contract sales teams to pharmaceutical companies, offering a range of sales support services. In addition to...