Provide tier one end-user support for franchises, corporate stores, and staff members. Research inquiries, prioritize client issues, escalate critical issues and communicate accurate resolutions related to computer hardware and application software functions.
Batteries Plus is on the cutting edge of the portable power segment of the energy industry. Even in this down economy our company is continuing to grow. The U.S. demand for batteries is growing an estimated 2.5% annually and projected to be a $33.6 billion industry by 2012 and analysts predict even more growth for this powerful segment in years to come. Break into this enormous and developing industry by joining with a proven leader!
Batteries Plus was the first organization to respond to the evolving needs of the replacement battery market. Since opening our first store in 1988, we have grown to be the largest most comprehensive retail and business-to-business chain focused on the battery category. Batteries Plus is currently approaching 500 locations open or in development from coast to coast. We pride ourselves in being known as
"America's Battery Experts."
Batteries Plus offers a terrific work experience, the chance to build knowledge and skills, and the opportunity to take your career where you want it to go. Ideal candidates will possess great customer service skills, enjoy a team environment and have a technical aptitude.
DUTIES
Support the company standard hardware and application software.; with a focus on the point of sale system
Manage a workload of support issues on a timely basis; contribute to team service levels and customer satisfaction.
Accurately log 100% of support calls taken in call tracking application.
Contribute to knowledge sharing and actively participate in collaboration within the team and with other departments.
Continuous development of knowledge, skills, and abilities in the products supported.
Provide status to external users and internal staff on a timely basis.
Develop positive relationships within the team, with other teams and with clients.
On-Call rotation responsibilities.
Assist with training of employees and franchisees as needed.
Assist in project work as assigned.
Create and update documentation for support team members and customers.
QUALIFICATIONS
High School Diploma or equivalent required
Minimum 2 years experience troubleshooting application software (accounting, distribution, retail) in a customer service environment
Demonstrated technical aptitude with the ability to learn the Batteries Plus technical tool set.
Understanding of basic computer hardware and software.
Ability to work with minimal direction as a resourceful, independent problem solver.
Ability to take ownership of a project.
Proactive team player that demonstrates a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment.
Independent thinker with excellent oral, listening, analytical and problem solving, and conflict resolution skills.
Exceptional customer service orientation with strong interpersonal and relationship building skills; the ability to maintain patience in the face of inexperienced computer users.
Must be able to work with a variety of people and departments, and maintain confidentiality.
Support the company standard hardware and application software.; with a focus on the point of sale system
Manage a workload of support issues on a timely basis; contribute to team service levels and customer satisfaction.
Accurately log 100% of support calls taken in call tracking application.
Contribute to knowledge sharing and actively participate in collaboration within the team and with other departments.
Continuous development of knowledge, skills, and abilities in the products supported.
Provide status to external users and internal staff on a timely basis.
Develop positive relationships within the team, with other teams and with clients.
On-Call rotation responsibilities.
Assist with training of employees and franchisees as needed.
Assist in project work as assigned.
Create and update documentation for support team members and customers.
Hartland WI , 925 Walnut Ridge Drive 53029 - Corporate - 11 months ago
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