Support Desk Technician (Tier II)
Marco, Inc. - Saint Cloud, MN

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Marco is now hiring a full-time Support Desk Technician (Tier II) to work out in the St. Cloud office.

Position Description:

The Support Desk Technician (Tier II) is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

Main Responsibilities:
  • Providing technical support and remote help desk services to Marco clients
  • Providing remote monitoring of client equipment by means of remote management software
  • Reviewing current systems and making technical/process recommendations for improving efficiency
  • Performing remote server health check, checking backup logs, testing restore, checking event logs and drive space, installing security patches and service packs
  • Maintaining client documentation
  • Assisting with presales with Sales Representatives and customers
  • Triaging tickets and escalating when necessary per Service Level Agreement requirements

As a 100% employee-owned company, we offer a competitive compensation/benefits package and training which includes:
  • Medical & Dental Insurance
  • Flexible Spending Accounts (FSA) and Dependent Care
  • Employee Stock Ownership Plan (ESOP)
  • 401k Plan
  • Personal Days
  • Holiday Pay
  • Employee Purchase Program
  • Group (Employer) Paid Life Insurance
  • Voluntary Term Life Insurance
  • Short and Long Term Disability
  • Critical Illness and Accident Benefits
  • And more!

Apply online at:
  • Associates Degree and up to 2+ years of experience or Bachelors Degree or equivalent experience
  • Ideal candidate would possess experience in Microsoft server products, virtualization technologies (VMWare or HyperV) and Citrix/Remote Desktop technology, and/or certifications in MCSE or MCSA
  • Solid understanding of the administration of network operating systems and services found in a client environment
  • Proficiency with business collaboration tools such as MS Office applications and Visio
  • Superior communication skills in working with technical and non-technical people
  • Strong problem solving skills

CareerBuilder - 11 months ago - save job