Support Developer
TrackAbout Inc. - Township of Moon, PA

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Do you get a kick out of automating the un-automatable?When someone says, I cant figure this out,' do you interrupt them with, I'm on it!'?Does your heart grow three sizes when you solve a customer issue?As a Support Developer, you will be working alongside our Support Specialists in providing a high level of service to TrackAbouts customers.You will: Triage issues and determine if they warrant defect reports Build tools to help the team automate routine tasks Escalate problems to the development team as needed Create test data and environments for reproducing, fixing, and testing defects Research anomalies in customer data Write SQL to troubleshoot issues and create reports Assist customers with integrations between their systems and ours Understand the source code and be able to explain features in clear terms to the support team and customers. Help the support team work more efficiently Document common processes as neededTrackAbout is dedicated to keeping up with the latest technologies, practices, patterns and tools related to software development. We take time out to share our knowledge with one another and improve our skills.Stuff we use includes: .NET 4.0/4.5, jQuery, Backbone.js, Xamarin cross platform mobile development tools, ReSharper, Mecurial DVCS, MassTransit Lean Service Bus, Jenkins CI, VersionOne, Trello, MediaWiki, WCF and RESTful web services, RhinoMocks, Ninject, NHibernate.Although the bulk of our products use the Microsoft stack, we leverage other technologies wherever it makes sense. Examples include Jenkins (Java); Zenoss, MediaWiki and a handful of other services running on Linux.
You must have: Strong automation experience C# and ASP.NET programming experience SQL skills (writing SQL and some performance troubleshooting/tuning) Excellent troubleshooting skills in Windows environments and SQL ServerWe look for the following: Passion Solid interpersonal, organizational and task-management skills Insatiable curiosity, a love of learning and a desire to continuously improve Friendliness Team-orientation Fanatical attention to detail