Support Engineer
Atlassian 3 reviews - San Francisco, CA

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Atlassian helps teams turn ideas into reality with JIRA and Confluence - our world class collaboration tools. We're looking for Support Engineers to join us in San Francisco and be part of a growing team that has one goal: Making our customers awesome!

Responsibilities This isn't your typical Support gig. You will have the responsibility of working with a wide range of customers, from start-ups to large corporations, to help identify and resolve product issues. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Here are just a few of our Support team's activities:
  • Verify bugs and work with development on providing fixes
  • Influence product direction based on customer feedback
  • Communicate with customers to resolve issues
  • Publish knowledge base articles to improve our self-help offering
  • Collaborate with our global Support team to serve customers worldwide
Skills/Experience A great candidate can hit that sweet spot between a technical and a customer facing role. They have a lust to learn new technologies and are responsible for owning customer issues until resolution. You're great fit if you have:
  • Top notch written and verbal communication skills and comfort communicating with customers
  • Operating Systems knowledge (Linux, OS X and/or Windows)
  • 1-2 years experience troubleshooting Java/J2EE (or similar) applications
  • Familiarity with databases and demonstrated SQL experience
  • At least 2 years in a technical support or customer service role
  • Bachelor's Degree in Computer Science or equivalent demonstrated experience
  • Existing experience with Atlassian products a bonus
  • Moxy, charm, curiosity, energy, humor , guts
The Perks You'll be working out of our brand-spankin' new office in SOMA with beer on tap, massage chairs, fully stocked kitchen, etc. Most of all you'll get to work with our kick-ass suite of developer tools and help customers from Twitter to NASA get the most out of our products. We're also a global company with offices in Sydney and Amsterdam and engineers often travel for training and work opportunities. Here's a sample from our long list of other perks and benefits:
  • Health, vision, dental, 401K
  • Ample vacation
  • Days off to work for your favorite charity
  • Customers asking for you by name
  • No Bulls#!t
  • Awesome team culture and values
Atlassian customers are changing the world. Our software is helping them do it and our Support Engineers keep it all working. This is your opportunity to be at the exciting center of an agile, innovative company and become legendary in the eyes of our customers. Still interested? Find out how to get a job at Atlassian .

Ultimately, I get to be involved with loads of different teams, workflows, processes, learn all about how people do what they do and … I get to talk to people who work at my favorite tech companies. I could go on… But I have a call... Marcus Bertrand, Support Engineer

My wife calls me Batman because people have these insurmountable tech problems and I get to bust out their skylight, rappel in, and fix their sh*t. Well… except for the skylight and rappelling. I will do it forever if they let me. John Garcia, Support Engineer

About this company
3 reviews
In 2002, our founders, Scott Farquhar and Mike Cannon-Brookes, set conventional wisdom on its ear by launching a successful enterprise...