The Support Representative is responsible for processing customer transactions and/or updating correcting or altering transactions as requested. Performs transactional functions and order entry duties in response to information received via fax verbal or electronic transmission (web EDI email etc.). Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly. Maintains records associated with the transaction and prepares related reports as needed. Handles customer inquiries and resolves basic support issues with the customer vendor and associate team members to help deliver an outstanding customer experience. Coordinates and/or assists with inquiries regarding order status deliver/shipment dates inventory/product availability pricing/quotes and other related questions. Troubleshoots and when necessary escalates advanced issues and transactions to appropriate team member.
Education: High school diploma or equivalent. Bachelors degree preferred.
Experience: Minimum one year previous customer service or administrative support experience is strongly desired. Skills: Knowledge of professional effective telephone techniques and customer care. Basic technical and product knowledge. Basic understanding of Ingram Micro programs and services is desirable. Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Strong organizational skills and problem solving agility also required. Previous ERP system experience desired. Ability to work as a team member handle large quantities of information while maintaining a high level of accuracy multi-tasking respond to rapid change perform duties with accuracy and with a strong degree of urgency prioritize and perform work with detailed supervision.