Support Services Technician Job
ADP 1,385 reviews - South Jordan, UT

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Requisition #: 57233
Job Title: Support Services Technician
Country: United States
State: Utah
City: South Jordan
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Integrity is Everything is a core value at ADP. Medical practitioners across the country turn to ADP's AdvancedMD for fully integrated Electronic Health Record (HER) and Practice Management solutions they can trust. We are one of the nation's largest providers of cloud medical practice optimization software and a leader in cloud electronic health record (EHR), practice management, medical scheduling software, and billing applications for medical practices and medical billing services.

Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

GENERAL SUMMARY:

Serves as first point of contact when customer issues arise with AdvancedMD software. Responsible for: answering questions and resolving software problems for installed customers.

ESSENTIAL JOB FUNCTIONS:
- Answer user inquiries via phone and email regarding software operation to resolve problems
- Troubleshoot and research problems through reading Knowledge Base Articles, reading Technical Manual(s), conferring with other Technical Support Representatives (TSR), Team Leaders or Supervisors
- Follow up in a timely manner with status updates to customers
- Maintain records daily of each customer case in communication tracking software
- Contribute to Knowledge Base Articles for sharing with other TSR
- Ability to communicate, write clearly and document problems/issues to co-workers
- Perform other duties as needed and directed by Supervisor or Team Lead
About ADP : We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNEĀ® Magazine, and recognized by ForbesĀ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

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Qualifications Required:
(Experience, Skills, Academic)
KNOWLEDGE,SKILLS AND ABILITIES:
- Excellent verbal and written communication skills, particularly phone and email correspondence
- Ability to listen to and understand user issues and respond appropriately
- Personal track record of being thorough, courteous and responsive in customer service
- Ability to analyze information and use logic to address customer issues and problems
- Ability to cool-headedly manage difficult or emotional customer situations
- Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
- Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)
- Professional in appearance and attitude
- Training and presentations
- Ability to work independently and as part of a team
- Willingness to be available on-call occasionally for after-hours issues
EDUCATION AND EXPERIENCE:
- High School diploma
- Associate Degree preferred
- 1-2 years work experience in medical office environment, customer service, IT, or support desk

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

All Locations: United States, South Jordan, UT

Education:
Job Category: Client Service
Area of Interest: Payroll Support

About this company
1,385 reviews
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired...