ABOUT US Named One of the Best Places To Work in WA for three years - in 2009, 2010 2011. CellNetix Pathology and Laboratories is a dynamic, rapidly growing physician-owned pathology company headquartered in Seattle, Washington. CellNetix provides comprehensive sub-specialty Clinical and Anatomic Pathology services, operates premier Anatomic Laboratories, and has the largest Anatomic Pathology Laboratory in the region. CellNetix is known for Pathologic excellence based upon Pathologist sub-specialization, for valuing intellectual capital at all levels of the company, and for delivering quality results.
We are a service based company with a strong focus on our end clients. Our vision is to rethink, redefine and reset the standard of care for pathology groups and laboratories in the country. Our mission is excellence in patient care every diagnosis, every day. SUMMARY This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas.
Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries. Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will posses excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment.
IMPORTANT NOTICES As a healthcare organization we are committed to providing a healthy and safe environment. As part of that commitment we do not hire anyone who has used nicotine products in the last six months. We require a criminal history background check as well as a drug test which will include nicotine testing. We require all employees (unless prohibited by religious beliefs) to take an annual physical (paid under the company's insurance program) and complete a confidential online health risk questionnaire.
ESSENTIAL FUNCTIONS Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties Return all outside institute material received. Send out material when requests are received from outside institutions or from the pathologists. Assist with preparing and distributing Conferences along side the Slide Librarian for multiple sites. Receive and process Legal requests.
Assist Pathologists in requesting pathology material / reports from outside institutions Handle all aspects of client/customer questions/issues. Process all incoming and outgoing telephone calls. Monitor and distribute, as appropriate, all incoming correspondence. Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
Process results of send out tests as directed. Perform quality assurance checks on all Histology and Cytology accessions Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, inc. Pull blocks, slides and reports from historical records for correlation with recent samples. Conform to quality control policies as directed.
Follow defined procedures with only supervisor or pathologist approved modifications or deviations. Always maintains a pleasant, courteous attitude when answering the telephone. Conforms to laboratory timekeeping procedures. Keeps unexcused absences and late arrivals to a minimum.
Participates in weekend and holiday schedules as staffing requirements dictate. Remains flexible and works a share of overtime or different shifts if necessary during staffing shortages or emergencies. Always maintains a safe work environment and attends all safety training classes and conforms to all company safety guidelines and requirements. Participates in monthly department meetings regularly, providing information to broaden the knowledge of the department.
Works directly with supervisors, department heads, pathologists, committees, or executive team to execute new processes and research future business goals/objectives. POSITION IMPACT Position is directly responsible for meeting or exceeding: error rates within the Support Services department Department budget thresholds specimen count/FTE goals Employee retention and training expectations Internal and external client satisfaction expectations EDUCATION and/or EXPERIENCE The ideal candidate will be a high school graduate or the equivalent 1+ years customer service experience preferably in a medical environment. Anatomic Laboratory experience is desirable. The ability to work with flexibility, efficiency, enthusiasm, and diplomacy Demonstrated proficiency in data entry and computer software applications Previous proofreading or document quality control experience preferred Exhibit critical thinking skills and the ability to prioritize and effectively manage multiple requests/tasks at one time Familiarity with medical terminology, anatomic pathology experience preferred The ability to learn new software and use on a daily basis for data entry and research OUR OUTSTANDING BENEFITS INCLUDE: Medical, dental, vision and prescription coverage paid 100% for the employee Medical, vision and prescription coverage paid at 50% for all dependents Healthcare goes into effect the first of the month after 60 days of employment 401k plan with a $ for $ match up to 3% plus a $.50 on the dollar match up for the next 2% with an additional discretionary quarterly profit sharing contribution that has averaged more than 6% of earnings Performance Shares 3 weeks paid time off earned in first year Paid life, AD D and long-term disability policies Tuition reimbursement 7 paid holidays Free bus pass
Cellnetix Pathology - 20 months ago