The Support Specialist is responsible for providing exceptional customer support for Tyler software products.
Build positive relationships with clients by providing support that is timely and knowledgeable.
Work with clients on analysis, diagnostics and resolution of issues.
Consult with clients on business processes to maintain maximum customer productivity.
Provide phone, web or email support for customers nationwide.
Manage multiple customer issues in a fast paced organization and prioritize effectively.
Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
Occasional travel for on-site support.
Perform other job-related duties and responsibilities as may be assigned from time to time. Qualifications
BS/BA degree in related field or equivalent experience is required.
Exceptional customer service aptitude desired.
Six (6) months to a year as an Associate Support Specialist or two or more years of work experience in an IT support environment.
Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
Familiarity with business (judicial or property appraisal) terms and principles desired.
Proficiency using computers and exposure to relational databases or SQL desired.
Excellent problem-solving skills.