Support Specialist
WellCare - Tampa, FL

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Support Specialist - 1301217
      About WellCare: WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled, as well as prescription drug plans. The company serves approximately 2.7 million members nationwide as of Dec. 31, 2012. The company employs more than 4,500 nationwide. For more information about WellCare, please visit the company's website at www.wellcare.com. A Fortune 500 company traded on the New York Stock Exchange (symbol: WCG).

      EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.
      Description

      The Support Specialist provides support to end users , both local and remote , on a variety of issues, i.e., identifying, researching, and resolving technical problems.

      Essential Functions:
      • Develops a strong understanding of business and is able to relate problems to business impacts
      • Triages and prioritizes issues and escalates problems to management
      • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
      • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call
      • Strong Documentation skills

      Qualifications
      Education/Experience:
      • High School Diploma; Associate’s Degree or graduate from a technical school in information systems or information technology or related field or equivalent experience preferred
      • 1-2 years experience in a helpdesk level 1 or 2 role(s) in Windows operating system network environments
      • Exceptional customer service skills
      • Experienced in installing, maintaining, and diagnosing client workstations, services, applications, and printers in Windows operating system environments
      • Experience working with no less than three of the following:
        • Windows XP/7 Professional clients
        • Citrix Metaframe XPe ICA and/or web clients
        • Working in a helpdesk environment
        • Microsoft Office Suite
        • Active Directory
      Certifications
      • At least one of the following certifications, preferred — more than one certification or advanced certifications, a plus:
        • Standard Certifications
          • A+
          • Network +
        • Advanced Certifications
          • Citrix CCA
          • MCSA 200 3 or 200 8
          • CCNA or CCDA
      Computer Skills:
      • Type 25 words per minute for data and configuration entry
      • Strong knowledge of Microsoft Office including Outlook and Word

      Other:
      • After hours and weekend work may be required for PC moves or upgrades to production systems to avoid system downtime during business hours.
      • Must be able to be available for after-hours support via cell phone or pager 24x7 when on call
      • A valid driver’s license and the ability to drive are required to allow for infrequent (less than 5%) travel to remote sites for support and installations as necessary

      Primary Location FL-Tampa

      Is a relocation package available? No

      About this company
      124 reviews
      WellCare knows that to get well, all you need is a little care. WellCare Health Plans provides managed-care administrative services to...