Support Technician Level 2
Crossroads Employment Services, LLC - Washington, DC

This job posting is no longer available on Crossroads Employment Services, LLC. Find similar jobs:Support Technician Level jobs - Crossroads Employment Services jobs

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration

Must also be experienced troubleshooting User account, access and security issues
Skills Norton Ghost knowledge/experience - 1 year, Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy) - 2 years , IT asset tracking, monitoring, reporting, decomissioning - 4 years
Offered Salary N/A
Career Level 4 years of minimum experience
Qualification High School Diploma or equivalent