Supportive Services Coordinator
Near West Side CDC - Chicago, IL

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Description of Duties:

The Supportive Services Coordinator provides focused case management services to residents of a supportive housing program.

• Provide advocacy on behalf of residents to secure services, to increase access or otherwise improve their conditions
• Complete required documentation as specified by HUD and the Chicago Department of Family and Support Services (DFSS)
• Monitor resident lease compliance and maintain tenant files regarding changes in income, family composition, etc.
• Provide guidance and support to residents in the development of their individual service plan to guide residents in achieving housing permanence, economic self-sufficiency and family stability
• Use motivational interviewing techniques and the stages of change model to ensure residents are receiving the appropriate services
• Secure and maintain linkage agreements to services from providers in the surrounding communities for easy access by residents
• Develop workable retention plans to ensure residents maintain their status in lease compliance, employment, community integration, and family stability
• Formulate and submit weekly/biweekly/monthly reports that includes statistical data
• Perform crisis intervention, as necessary
• Understand and implement housing first philosophies and practices
• Assist clients in learning skills that improve independence and quality of life (e.g. teaching residents how to utilize available resources like child care; budgeting and saving; paying rent on time; grocery shopping and cooking skills; housekeeping and organization; Hygiene and self care; etc.)
• Meets monthly performance targets as specified by the Program Director

Mandatory Job Qualifications Education Requirements:
Bachelor's degree or Master's degree from an accredited university, with major coursework in social work, psychology, counseling, sociology or related field preferred.

Work Experience/Training Required:
• A minimum of one year working in the social services field is required.
• Prior work experience providing services to homeless families and low income adults with multiple barriers is preferred.
• Experience with the HMIS and e-snaps systems also preferred.
• Possessing the ability to interpret and apply governing agencies rules, regulations, policies and guidelines helpful.

Ability to:
• Conduct site visits to clients' homes.
• Engage clients in the problem-solving process.
• Maintain records and prepare clear, concise, and complete reports.

Work Schedule: Typically Monday – Friday work hours, but occasionally evening or weekend hours required. Part-time position. - 19 months ago - save job