Description of Duties:
The Supportive Services Coordinator provides focused case management services to residents of a supportive housing program.
• Provide advocacy on behalf of residents to secure services, to increase access or otherwise improve their conditions
• Complete required documentation as specified by HUD and the Chicago Department of Family and Support Services (DFSS)
• Monitor resident lease compliance and maintain tenant files regarding changes in income, family composition, etc.
• Provide guidance and support to residents in the development of their individual service plan to guide residents in achieving housing permanence, economic self-sufficiency and family stability
• Use motivational interviewing techniques and the stages of change model to ensure residents are receiving the appropriate services
• Secure and maintain linkage agreements to services from providers in the surrounding communities for easy access by residents
• Develop workable retention plans to ensure residents maintain their status in lease compliance, employment, community integration, and family stability
• Formulate and submit weekly/biweekly/monthly reports that includes statistical data
• Perform crisis intervention, as necessary
• Understand and implement housing first philosophies and practices
• Assist clients in learning skills that improve independence and quality of life (e.g. teaching residents how to utilize available resources like child care; budgeting and saving; paying rent on time; grocery shopping and cooking skills; housekeeping and organization; Hygiene and self care; etc.)
• Meets monthly performance targets as specified by the Program Director
Mandatory Job Qualifications
Bachelor's degree or Master's degree from an accredited university, with major coursework in social work, psychology, counseling, sociology or related field preferred.
Work Experience/Training Required:
• A minimum of one year working in the social services field is required.
• Prior work experience providing services to homeless families and low income adults with multiple barriers is preferred.
• Experience with the HMIS and e-snaps systems also preferred.
• Possessing the ability to interpret and apply governing agencies rules, regulations, policies and guidelines helpful.
• Conduct site visits to clients' homes.
• Engage clients in the problem-solving process.
• Maintain records and prepare clear, concise, and complete reports.
Work Schedule: Typically Monday – Friday work hours, but occasionally evening or weekend hours required. Part-time position.
NPO.net - 19 months ago