Manages a unit of Field Premium Audit professionals. Ensures timely and accurate physical audits. This job is a combination of working inside a Company office and working in the insured’s clerical office areas. Requires travel (driving and/ or flying) to insureds’ locations to conduct audits. Carries out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees, and addressing complaints and resolving problems.
• Manages field audit staff including hiring, training, and development of employees.
• Performs departmental staffing and applicable Human Resource duties (including performance evaluations, on-boarding and on going updates to personnel regarding their progress).
• Conducts large and complex physical audits.
• Monitors policy counts and projections.
• Plans and maintains appropriate staffing.
• Coordinates department planning with internal audit management.
• Develops and oversee a network of reliable fee audit services to supplement field staff.
• Resolves large and complex audit disputes.
• Corresponds with insureds, agents and Company personnel.
• Monitors entire field audit inventory for timeliness and quality.
• Assists reviewers on technical issues.
• Assists Underwriting and agents with classification questions and issues.
• Develops and maintains all field audit reference materials and manuals.
• Performs premium fraud Investigations, including grand jury and trial testimony.
• Works with SIU manager to maintain premium fraud awareness and training.
Bachelor's degree from four-year college or university or equivalent combination of education and experience.
At least 10 years experience working as a Field Premium Auditor. Prior supervisory/management experience required. Desirable, but not required: APA, CIPA and CPCU. Must have a good working knowledge of Work Comp, General Liability and Automobile/ Garage Liability. Must be aware of and understand a variety of payroll and accounting systems, and the differences in Workers’ Comp jurisdictions.
Ability to read, analyze and interpret technical journals, financial reports or legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to top management and public groups. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate and apply concepts of basic algebra and geometry. Ability to apply principles of logic to a wide range of intellectual and practical problems.
ICW Group is a full-service group of companies, also providing claims, safety services, and loss control services.