Sustaining Engineer
Five9, Inc. - San Ramon, CA

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Five9, Inc. is the leading global provider of Cloud-Based Contact Center Software, growing at 50-70% over the past four years.

Position Summary

Five9 is seeking a Sustaining Engineer reporting to the Sustaining Manager. The ideal candidate for the Sustaining Enginner will have 3-5 years of experience with software engineering and meet the requirements below.

Key Responsibilities

Deep dive review and technical analysis of customer issues, identifying root cause and documenting investigation and results.
Understand how it works and how it should by looking in documentation, source code and be able to reproduce, debug and troubleshoot.
Create comprehensive representation of applicable processes and systems (e.g., process mapping, system diagrams).
Improve host monitoring and early detection of potential core Five9 software issues using log, alarm and code analysis.
Proactive bug detection and tracking.
Assist in the development and integration, of internal business integration and monitoring tools.
Collaboration with Tech Ops, NOC, Customer Support and Development teams.

Required Experience

BS/MS in Computer Science.
3-5 years of Software Engineering.
Excellent analytical/troubleshooting skills.
Strong with Java/J2EE or C++, SQL, understanding of OOP concepts.
Power user/expert with Unix/Linux and Windows.
A good set of Unix commands and tools used for troubleshooting.
Hands-on experience with scripting languages like Bash, Perl and good understanding of regular expressions.
Excellent understanding of Software Engineering life cycle
Excellent written and verbal communication skills
Quick learner and be able to thrive in Agile environment that is fast paced.

Desirable Qualifications/Experience

Knowledge of protocols TCP/IP, UDP, SIP/RTP is a huge plus.
Experience with network analyzing tools like WireShark, tcpdump, ngrep etc…
Knowledge of JBoss AS, EJB, JMS.
Experience with SaaS applications like Salesforce, NetSuite, DevRally etc....
Knowledge of high-availability MySQL database operations, functionality and replication.
Familiarity with telecom protocols, software & applications.
Basic understanding of audio streaming and compression.
Experience with Erlang will be a plus.

Five9, Inc. - 23 months ago - save job - block
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