Switchboard Operator
ServiceSource Inc. - Washington, DC

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ServiceSource is a leading nonprofit disability resource organization with regional offices and programs located in eight states and the District of Columbia. We serve more than 14,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. In addition to our support services, ServiceSource directly employs more than 1,500 individuals on successful government and commercial affirmative employment contracts. We invite you to be a part of our successful mission by applying for this position.

Responsibilities:

Provide Telephone Locator Services to federal government using government provided computers and Locator/Rolodex software.

This position will be responsible for a variety of administrative duties including operating a multi-line telephone system, assisting visitors and employees, and processing mail received

and respond to incoming telephone calls from internal and external callers requesting Locator information for federal government personnel, federal government officials, federal government administrative and program offices.

Promptly and accurately respond to incoming Federal Relay calls or telephone device for the deaf (TDD) calls from speech and/or hearing impaired callers.

Develop a protocol for receiving and handling threatening telephone calls, such as anonymous bomb threats or calls about other threatening activity.

Update and maintain the on-line Rolodex of frequently requested telephone numbers as changes are reported.

Collect statistics on daily Locator activity, which is automatically gathered via the call sequencer.

Prepare and submit reports to the GTR/GTM on the second workday of each month.

Qualifications:

Requires a HS diploma or equivalent and two year experience in an office environment. All candidates must successfully pass the required background check and drug screening.

ServiceSource Inc. - 8 months ago - save job - block
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ServiceSource is a leading nonprofit disability resource organization with regional offices and programs located in eight states and the...