Switchboard Operator
Stiles Machinery, Inc. - Grand Rapids, MI

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Stiles Machinery, Inc. has an immediate opening in our National Technical Support Department for a Switchboard Operator. Responsibilities include answering the National Service switchboard and assigning calls to the appropriate Technical Support Specialist or regional office. Also includes, performing a variety of data entry and administrative tasks. The ideal candidate will have a minimum of 2 years of business experience and be proficient in MS Office Suite.

Answer calls on a multi-line telephone system Ensures that calls are accepted by a specialist within 30 minutes Monitor call report system to ensure proper utilization Distribute weekly help desk call reports within the department Assist with various administrative duties Perform special projects as assigned by supervisor

Multi-task Excellent customer service and telephone skills Strong organizational skills Attention to detail Highly motivated Strong written and verbal communication skills Ability to work and communicate effectively and professionally

Stiles Machinery Inc. is the world's largest independent distributor of advanced CNC equipment for processing wood panels, solid wood, wood composites, plastic, glass, stone, and other materials. Founded in 1965, Stiles offers a Total Production Solutions approach to manufacturing, from equipment integration and manufacturing consulting to education, service and parts. Large processor or small shop, Stiles Machinery Inc. is the single best source for the tools and the knowledge our customers need to be competitive in their markets. The way we see it, our business is helping their business succeed–whether through equipment solutions, new technology or educational opportunities. Stiles Machinery, Inc. is headquartered in