Switchboard Operator
Tufts Medical Center - Boston, MA

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Department::Operator Services

Schedule: Per Diem-Variable Status
Shift: Various days/shifts
Grade: 3
Hours: 8-4:30
Job Details:
  • High school diploma or equivalent is required
  • A Switchboard Operator, works under general supervision, and is responsible for the ongoing and uninterrupted flow calls for Tuft Medical Center, a comprehensive healthcare system environment. Utilizing the electronic telephone consoles (Nortel), dual mode computerized page and directory system (Amcom), the Switchboard Operator is responsible for ensure the efficient flow of communication such as incoming calls, pages - voice and text messages. Using appropriate telephone etiquette and customer-friendly communication skills, responds to all incoming calls and directs calls to appropriate locations within the facility. Demonstrates ability to perform in an accurate and precise manner in crisis and emergency situations. Monitors emergency lines for urgent situations. To meet the volume of calls and our patient's expectations, Operators must accurately perform continuous repetitive tasks with constant interruption and frequent pressure. Must have demonstrated communication skills to effectively interact and communicate with Medical Staff and personnel, University faculty, patients, employees, students and general public. In order to successfully perform in this job the following interpersonal skills area necessary: patience, courtesy, cooperation and ability to memorize and retain information pertinent to the job, handle repetitive tasks. All operators are expected to be available to work extra hours when necessary on short notice and may be included on the on-call schedule. A high school diploma or equivalent is required.

Tufts Medical Center - 21 months ago - save job - copy to clipboard - block
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About this company
79 reviews
Tufts Medical Center is a world-class, academic medical institution in Boston, and is home to two full-service hospitals, one serving adults...