The Personal Information Technology Device (PITD) Team Member will be responsible for assisting with the day-to-day operations of the PITD Team to include:
Review applicable computerized requests.
Execute assigned tasks
Assist with ordering, distributing and tracking all personal assets to include but not limited to pagers, cell phones, blackberries, international cell phones, tablet/Laptop PCs, GETS/WPS, and RSA tokens.
Will work closely with the PITD Team Lead.
Coordinate and interface effectively at all levels of the organization across a multi-contractor and government workforce, relating to mobile communications services to include distribution of wireless equipment to end-users and end-user training for wireless equipment to users on and off site, nationally and internationally.
Ability to function well in a rapidly changing environment with little or no direct supervision
The ability to research and provide technical solutions
Work independently and in a group environment
The ability to isolate problems and initiate solutions in a timely manner
Assist team in working within the organization processes required in completing and tracking Change Requests and Help Tickets.
Interface with site Help Desk and trouble reporting system
General troubleshooting and timely support through visual inspection and user interaction
Must be able to perform software upgrades, patch installs, firmware upgrades then test for functionality.
Able to coordinate and interface with 3rd party maintenance providers and on-site maintenance organizations.
Working knowledge of systems configuration management.
Working knowledge of information systems security requirements.
Have excellent written and oral communications skills
Strong interpersonal skills, work well with others in a team environment, and must be highly self-motivated
GETS/WPS (Government Emergency Telephone System/Wireless Priority Service) POC for customer agency.
DRA (Data Recovery Agent) - Perform data recovery on PITD equipment to include laptops and tablets.
Bachelor's degree in Computer Science, Information Systems or similar degree or equivalent experience,Employees in California must have a Bachelors degree in the applicable field, or an applicable certification, equivalent certificate or any required license. Equivalent experience will not be considered. Required Skills:
This position requires a Bachelors degree and 3-5 years experience or related work experience, preferably working in a customer service environment or position tracking inventory or equipment assets. Candidate should be proficient in Microsoft Office applications (Word, Excel, PowerPoint, Project Access and Outlook). Must collaborate well with others and should have excellent customer service skills. A+ certification required
BAE Systems - 19 months ago
BAE Systems is the premier trans-Atlantic defense and aerospace company, delivering a full range of products and services for air, land and...