• Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Install, configure, test, maintain, monitor, and troubleshoot end-user laptops and related hardware and software in order to deliver required desktop service levels. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. • Build rapport and elicit problem details from help desk customers. • ...
SunGard - 19 months ago
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