Assists with system installation, configuration, troubleshooting, and management of various Windows 2003/XP applications and systems. Resolves routine desktop trouble tickets.
Performs day-to-day services, support and assistance with various Windows 2003/XP applications and systems.
Provides responsive resolution of routine desktop trouble tickets.
Consults with users and performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop computer hardware and software, network printers and related peripherals according to company standards.
Performs system monitoring, identify network problems, and communicate recommendations for solutions.
Assists with installation of new PC and LAN hardware and software, space management and utilization as needed.
Helps associates by moving computer, monitor, telephones and other desktop equipment as needed; set up conference room for meetings with necessary technology (laptops and projectors).
Thorough understanding of Active Directory; including replication, GPO, and DNS.
Competent understanding of TCP/IP networking for LAN and WAN.
Proficient knowledge of Office 2003 functions and operations.
Able to work effectively under deadlines in a fast-paced, changing environment.
Exceptional organizational skills and attention to details.
Excellent communication, teamwork and customer service skills.
Experience / Education:
Associate’s degree in Computer Systems, a related field or equivalent education required.
2 or more years of experience working with Windows XP workstations including experience with Windows Server 2003 and Exchange 2007.
Microsoft Certified Systems Administrator (MCSA) certification required.
Physical Demands and Work Environment:
Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.