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The goal of HP's Enterprise Services US Public Sector Consulting is to establish HP as the world's leading information technology company; to be the best at helping customers manage and transform their IT environments to optimize business outcomes; and to be the provider of choice for IT infrastructure solutions that support the mission of our clients in the Federal marketplace. Enterprise Services US Public Sector Consulting specializes in systems integration, IT strategy, and infrastructure disciplines for a wide variety of US Government and State and Local accounts.
Jr Service Desk Analyst will provide data entry of Military Personnel Records information as well as provide assistance to Military Personnel (S-1) support. The ideal individual will have a customer service type skill set with a “can-do” attitude and the ability to interface with military personnel and supervisors responsible for keeping military records updated. The person will be working within a product called DefenseReady which is a Commercial Software Module that is hosted in a Microsoft Dynamics CRM system customized for DoD and Military use. This position is specific to Marine Units and will be at a Marine Unit Level. Good interpersonal skills and a drive for accurate record keeping is a must. Oversees Assigned Unit DefenseReady Priorities: identifies DefenseReady Unit Requirements/Processes and potential DefenseReady Modules that match those processes, identifies new DefenseReady Modules for implementation at Unit Level, helps define requirements for DefenseReady after PERSTEMPO at Unit Level. Assists Unit Level Users/Supervisors/Team Leads with DefenseReady Issues.
- IT Background
- Understanding of Microsoft Dynamics CRM
- Understanding of Military Organizations
- Understanding of Special Operations
- Understanding of Marine Organization
- ITIL v3 Foundations Certification
- Military Personnel experience desired
Knowledge and Skills Required:
- Service personnel systems background,
- DefenseReady Training (need this person to sit in on the DefenseReady training on-site)
- Attention to Detail (Data Entry and the requirements of correct and accurate data tracking)
- Customer Service Type Attitude
- Fully adjudicated Secret clearance
- 1 year of Help Desk Experience
United States-North Carolina-Camp Lejeune
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