System Quality Health Care Analyst
Steward Health Care System - Boston, MA

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Summary :

Develops and maintains efficient systems for collecting and analyzing hospital data, report quality-related data to state and national agencies. Utilizes statistical tools for understanding and displaying quality improvement data. Develops user-friendly, visually appealing reports for hospital management, the Board of Directors, and applicable external organizations.

Responsibilities :
  • Develops and maintains systems for collecting and analyzing hospital quality and patient safety (QPS) data, including working with our vendors to assure timely, accurate data submission and reporting
  • Reports quality-related data to state and national agencies
  • Develops visually appealing and meaningful QPS reports & automated scorecards for hospital management, the Board of Directors, and applicable external organizations
  • Coordinates data driven activities of various quality-related hospital committees
  • Collaborates with department managers and staff to identify and implement quality assurance and performance improvement initiatives based on data.
  • Implements and efficiently uses software and systems to support the department’s goals.
  • Creates new databases and reporting tools for monitoring, tracking and trending based on project specifications.
  • Responsible for timely completion of projects, including timeline development and maintenance, and coordination of activities and data collection with requesting internal departments or external requestors.
  • Establishes and maintains positive working relationships with internal customers and external vendors, including individuals who are supervised by others.
  • Provides leadership to other members of the team, including training of individuals on how to interpret data
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
  • Performs other duties as assigned

Qualifications :
  • Education: BA/BS with healthcare analysis background. Master’s in healthcare business or analytic field preferred
  • Ability to manage various sources of information and large data sets
  • Proficiency in compiling data, creating reports and presenting information, including expertise with Crystal Reports (or similar reporting tool), SAS, SPSS, SQL query, MS Access and MS Excel
  • Ability to quickly assimilate knowledge of processes and systems to develop and deliver necessary education/ training to departmental staff and internal customers
  • Ability to present ideas and information concisely, in a visually appealing, and statistically meaningful way to varied audiences
  • Maintain regular attendance based on agreed-upon schedule, yet be flexible enough to work off-hours to meet deadlines
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work and team relationships with coworkers, clients, members, providers and customers in a deadline drive, multi-tasked environment
  • Demonstrated ability to function independently, manage multiple projects, and meet deadlines
  • Excellent verbal and written communication skills, excellent problem solver


  • Health Care Data Industry Experience
  • 4 years increasingly complex database and data management responsibilities
  • Knowledge of SQL
  • Healthcare Analyst or Financial/Accounting Analyst experience desired
  • Multiple data systems and models
  • Knowledge of college-level statistical concepts and a high level of mathematical reasoning ability
  • Familiarity with medical terminology and concepts, or a desire to learn

Software /Hardware: Preferred
  • BI tools (Qlikview Preferred)
  • Meditech Report Writer
  • High proficiency with Microsoft Office software, especially Microsoft Excel. Excel VBA or previous programming experience with a desire to learn Excel VBA is highly desirable.
  • SPSS or SAS experience
  • Crystal Reports Writing

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