System Services Representative
IBM - Boulder, CO

This job posting is no longer available on IBM. Find similar jobs: System Service Representative jobs - IBM jobs

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required
  • High School Diploma/GED
  • Basic knowledge in Hardware Break Fix
  • Readiness to travel 10% travel annually
  • English: Fluent

Preferred
  • Technical Diploma
  • At least 2 years experience in Hardware Break Fix

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM - 17 months ago - save job - block
Recommended Jobs
Coordinator of Ticket Services
University of Colorado - Boulder, CO
University of Colorado - 1 hour ago

Business Systems Analyst II
Urban Lending Solutions - Broomfield, CO
Urban Lending Solutions - 21 days ago

Systems Administrator, Intelligent Transporta...
RTD - Denver, CO
RTD - 12 days ago
About this company
4,144 reviews
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...