System Support Analyst
Secura - Appleton, WI

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Supply superior customer service to all SECURA’s associates whether on site, in the field, or remote by providing first and second level help desk support
  • Analyze and resolve hardware and software issues
  • Participate in individual and team projects
  • Research and evaluate hardware and software products
  • Work with outside parties as needed to provide solutions for SECURA’s business needs
  • Provide 24/7 availability when on call to respond appropriately to customers’ inquiries
  • Qualifications:

    • Superior customer service attitude and skills
    • Well-developed analytical and problem-solving skills
    • Ability to excel in a team environment
    • Excellent organization/prioritization skills
    • Excellent oral and written communication skills
    • Ability to work under pressure to meet deadlines, yet maintain quality work
    • Associate’s degree in computer science or related discipline or equivalent experience
    • Familiarity with Microsoft environments and their components including Active Directory and Office Suites
    • Ability to learn new skills and tasks quickly
    • Experience with virtualization, thin-client environment, and/or Citrix products
    • Familiarity with Adobe Acrobat products
    • Bachelor’s degree in computer science