Primary responsibility is customer service and desktop expertise. This role requires strong technical skill set, solid interpersonal and telephone skills, excellent writing skills (for ticket updates, status reporting and process documentation), willingness and ability to "make things happen" quickly and to do whatever is required to get the job done. Ability to providing high level IT support to busy professionals at all levels.
Experience with the following is required:
Microsoft desktop technologies (XP, Win 7, Office 2007, Office 2010)
Desktop build, imaging and deployment
Basic Windows server administration (Active Directory, Exchange, etc.)
Network knowledge and troubleshooting skills/experience
Support mobile devices (Android, iPhone, tables, etc.)
Support remote sites and VPN connected users
Support audio and video conferencing
Computer asset management
Telephony administration and support
Experience using a help desk system for incident management and escalation
Enforce company computer related policies
System Center Configuration Manager (SCCM) a plus
Microsoft Lync a plus
A+ or other certifications are a plus
2+years Help Desk and desktop support experience
Is by nature proactive and motivated, take ownership, and follow-up with minimal direction, and has a passion to provide excellent service
Has a friendly, team-player personality and is equally comfortable interacting with IT staff and end users at all levels within the organization
Team oriented. Works well with local and global team.
Recognizes when a since of urgency is needed and responds accordingly
Appreciate challenges and can make thoughtful contributions to an evolving support process, has a strong desire for self-improvement, and learning
Is comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects
Good interpersonal and communication skills; verbal and written
Ability to provide technical support over the phone; good phone skills, professional demeanor
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Ability to use tools and/or the internet to find solutions.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Ability to work responsibly with or without direct supervision
Research Now - 14 months ago
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