System Technician Lead
Charter Communications 1,181 reviews - Spring, TX

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Under minimal supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Network Protection Policy and Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BBT) on resolution of service related problems. Act as a liaison between other departments and contractors, and assist supervisor in day-to-day activities as needed. On-call rotation required

ESSENTIAL FUNCTIONS OF THE POSITION

Actively and consistently support all efforts to simplify and enhance the customer experience

Must be able to perform the duties of BBT I, II, III and Sr and System Technician (ST) I and II

Troubleshoot and repair complex distribution problems associated with RF, AC, DC portions of the forward and reverse plant

Troubleshoot and repair complex problems associated with the optical portion of the forward and return plant

Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals

On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly

Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation

Monitor, record and repair signal leakage

Comply with FCC requirements. Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports

Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.

Operate communications device in accordance with company policies

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies

Read and accurately interpret system/network design maps and simple schematics; analyze and recommend network changes as necessary

Work in conjunction with Headend staff on maintenance and optimization of HFC network

Collaborate with construction department as needed on plant extension activations and small construction projects

Assist with the maintenance, repair and adjustment of microwave equipment

Assist Headend staff with troubleshooting and maintaining secondary HUB site to include layer 2 and layer 3 of network management

Communicate with TAC to update progress during outage restoration and maintenance activities

Assist in providing training and mentoring to ST’s

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Complex understanding of IP networks

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to work independently

Ability to prioritize and organize effectively

Knowledge of mathematics and electronics

Ability to interpret data from

network monitoring

tools

Knowledge of advanced signal leakage equipment

Ability to understand and administer more advanced network measurements such as packet loss, trace routes, and latency.

Knowledge of LAN/WAN network topologies and components

Demonstrated leadership qualities

Basic knowledge of Microsoft office products

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to dig in all types of soil to bury cable

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to perform job from high places (i.e. poles and roofs)

Ability to use hand tools Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Ability to splice coax and fiber optic cable

Ability to use personal computer and software applications

Knowledge of company products and services

Education

High school Diploma or equivalent work experience

Related Work Experience

6 months+ ST Sr or equivalent work experience

Certifications and/or Licenses

ST Sr. certification or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE)

Valid driver’s licenses with satisfactory driving record within Company required standards

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

Primary Location

US-Texas-SPRING

About this company
1,181 reviews