Systems Applications Administrator The Backup Recovery Solutions division of EMC is looking for a self-directed, committed and strongly qualified systems applications administrator to join our Support Tools development team at our Santa Clara, CA office. The UNIX System Application Administrator works closely with corporate IT, application owners developers and third party vendors to deploy, maintain and debug the applications that run BRS Customer Support. To be successful in this role, the Administrator has in-depth understanding of the entire software stack. The Administrator works with IT to define and configure hardware and operating systems installs, configures and maintains dependent packages and administers the applications.
The Administrator functions as point person of the team that has primary operational responsibility of these applications and as such, defines operational support strategy and leads tactical operational problem-solving efforts. The Administrator acts as an advocate for our end users and the public face of Support Tools, so courtesy, diplomacy and grace under pressure are fundamental to the role. The Administrator helps define and execute the business continuity strategy including backup and recovery approaches and disaster recovery plans. Due to the data-centric orientation of the team, the Administrator must have fundamental SQL skills.
Job Requirements bull Maintain the list of Support Tools software assets bull Install, configure, administer and support the LAMP stack bull Installupgrade, configure, administer and support end-user software products (in-house CRM system, customer web portal, file upload system) bull Create and maintain interfaces to systems external to BRS Customer Support, such as SAP, Oracle, Salesforce.com bull Configure and maintain reporting and dashboard subsystems bull Provide front-line support to end-users bull Define debugging tools and aids to reduce troubleshooting time in support efforts bull Perform closed-loop analysis to ensure appropriate steps are being taken to ensure better quality for future releases bull Coordinate with the Support Tools team to ensure support systems are ready for new releases, including licensing bull Coordinate with the Web Portal Team to ensure systems are ready for new releases bull Function as liaison between Support Tools and corporate IT organizations bull Keep up-to-date on IT changes (email, authentication) that may impact applications bull Work closely with IT to implement system and application changes and verify correct operation bull Communicate IT’s schedule with project team bull Communicate project requirements to IT bull Coordinate network configurations (e.g. Load-balancer) bull Database configuration management bull Back-up and disaster recovery measures Education bull Minimum BS in computer science, electrical engineering or similar technical degree, or equivalent experience bull Masters degree preferred Experience bull 5 to 15+ years Linux administration experience bull Familiarity with Windows, especially Active Directory bull Red Hat Certified System Administrator (RHCSA) bull Experience with networking concepts and technologies QoS, NAT, SSL, HTTP, Firewall, routing, switching and network protocols bull Scripting bash, perl, python, php bull MySQL bull Install, configure and administer MySQL, Apache Web Server, bugzilla, Mediawiki, Tableau, Hyperic bull Source control SVN, Perforce bull Understanding of technologies such as Java, SAN, Fibre Channel, RAID, backup recovery bull Ability to write read technical bug reports bull Ability to identify root cause of an issue (isolate in source code) and write or assist in writing of RCA documents Personal Characteristics bull Excellent oral and written skills bull Advanced skills in analytical and problem solving with attention to detail bull Ability to understand and communicate big picture objectives while being detail oriented and thorough on assignments bull Strong interpersonal and leadership skills bull Project management and negotiation skills bull Ability to work individually and within a global team framework bull Self-starter with ability to learn quickly and operate in a fast-paced environment EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement".