Systems Administrator 1
Lee County Clerk of Court - Fort Myers, FL

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Technology Services Department - Under direction from the Infrastructure Systems and Applications (ISA) Supervisor, perform basic systems administration duties.

Typical Job Duties:
  • Closely adhere to best practices, policies, and procedures, including ITIL, DR/BCP, and information security
  • Quickly escalate to supervisor both technical and non-technical matters that impact multiple people; if the situation warrants, escalate with vendors, outside agencies, and others, as well
  • Demonstrate good time management skills and resourcefulness, completing work on or ahead of time; remain flexible, given changing priorities; work with minimal supervision
  • Using strong analytical and troubleshooting skills, perform basic administration, including installation, configuration, performance tuning, troubleshooting, and monitoring
  • Identify computing upgrades or improvements needed, initiate discussions with peers and supervisor, make recommendations, and implement approved changes
  • Exhibit professionalism in conduct, communication, and appearance; be service-oriented, collaborative, and display a positive attitude toward customers, co-workers, management, vendors, and the public; demonstrate honesty, integrity, and exceptional business ethics
  • Demonstrate dependability, working outside normal shift to ensure completion of projects and resolution of problems and uptime for users, whenever necessary. For off-hours changes, be available the next business morning to manage potential problems that are a result of the change
  • Participate in on-call rotation, be able to respond to phone calls and be onsite, if required, when on call
  • Actively maintain skills, pursuing learning opportunities (seminars, college, web sites, trade magazines, etc.) that relates both to technical and business/interpersonal functions
  • Perform other duties and/or special projects as assigned
Qualifications:
Education, Experience and Certification(s):
  • Bachelor's degree in Information Systems or Computer Science or four years of work experience with Active Directory and Windows Server 2003/2008/2012 environment; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position
  • Microsoft Certified IT Professional (MCITP): Server Administrator or MCSA: Windows Server 2008 or higher preferred
  • Microsoft Exchange, Microsoft SQL Server, Symantec NetBackup, and VMware virtualization experience preferred
Knowledge, Skills & Abilities:
  • Demonstrate a good understanding of the computing environment related to areas of responsibility and the various technologies in use (OS, hardware, backup, storage, virtualization, e-mail, high availability, monitoring, LAN, WAN, SAN, databases, applications, root cause analysis, etc.), ensuring maximum uptime for users and processes
  • Ability to effectively monitor performance objectives
  • Must be highly motivated with good communication skills
  • Effective interpersonal skills, strong work ethic and professional demeanor required
  • Ability to establish and maintain effective working relationships with employees, other agencies and the public
  • Ability to communicate effectively, both orally and in writing
  • Good organizational skills and attention to detail required
  • Ability to work and make decisions under pressure and meet deadlines, goals and objectives as set forth
  • Use tact in sensitive situations, maintain confidentiality of restricted files, and maintain a courteous attitude at all times
  • Ability to create technical documentation, and keep status documentation current
  • Work is performed under moderate supervision; requires initiative and independent judgment
  • Demonstrate proficiency with operations and general care of computer hardware and other required office equipment
  • Be able to work alone outside of normal business hours
Supplemental Information:
This position is scheduled to work Monday through Friday from 8:30 am to 5:30 pm. However, flexibility is required.

Physical Requirements:
  • Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
  • Work from Home (if applicable): About 100% of the time is spent sitting at the computer
  • This position requires clear verbal interaction with employees, the public and agencies
  • This position may require bending and reaching
  • This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
  • This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
  • Ability to use standard office equipment
  • Ability to lift up to 30 pounds

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