Systems Administrator 2
Lee County Clerk of Court - Fort Myers, FL

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Technology Services Department - Under direction from the Infrastructure Systems and Applications (ISA) Supervisor, perform intermediate systems administration duties.

Typical Job Duties:

• Closely adhere to best practices, policies, and procedures, including ITIL, DR/BCP, and information security
• Quickly escalate to supervisor both technical and non-technical matters that impact multiple people; if the situation warrants, escalate with vendors, outside agencies, and others, as well
• Demonstrate strong time management skills and resourcefulness, completing work on or ahead of time; remain flexible, given changing priorities; work with minimal supervision
• Using strong analytical and troubleshooting skills, perform intermediate administration, including installation, configuration, performance tuning, troubleshooting, and monitoring
• Identify computing upgrades or improvements needed, initiate discussions with peers and supervisor, make recommendations, and implement approved changes
• Exhibit professionalism in conduct, communication, and appearance; be service-oriented, collaborative, and display a positive attitude toward customers, co-workers, management, vendors, and the public; demonstrate honesty, integrity, and exceptional business ethics
• Demonstrate dependability, working outside normal shift to ensure completion of projects and resolution of problems and uptime for users, whenever necessary. For off-hours changes, be available the next business morning to manage potential problems that are a result of the change
• Participate in on-call rotation, be able to respond to phone calls and be onsite, if required, when on call
• Actively maintain skills, pursuing learning opportunities (seminars, college, web sites, trade magazines, etc.) that relates both to technical and business/interpersonal functions
• Effectively mentor and train others in technical matters
•Effectively manage projects, adhering to project methodology
• Perform other duties and/or special projects as assigned

Qualifications:

Education, Experience & Certification(s):

• Bachelor's degree in Information Systems or Computer Science and at least 4 years of work experience with Active Directory and Windows Server 2003/2008/2012 environment; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position
• Microsoft Certified IT Professional (MCITP): Server Administrator or MCSA: Windows Server 2008 or higher preferred
• Microsoft Exchange, Microsoft SQL Server, Symantec NetBackup, and VMware virtualization experience preferred

Knowledge, Skills & Abilities:

• Demonstrate a strong understanding of the computing environment related to areas of responsibility and the various technologies in use (OS, hardware, backup, storage, virtualization, e-mail, high availability, monitoring, LAN, WAN, SAN, databases, applications, root cause analysis, etc.), ensuring maximum uptime for users and processes
• Ability to effectively monitor performance objectives
• Must be highly motivated with strong communication skills
• Effective interpersonal skills, strong work ethic and professional demeanor required
• Ability to establish and maintain effective working relationships with employees, other agencies and the public
• Ability to communicate effectively, both orally and in writing
• Good organizational skills and attention to detail required
• Ability to work and make decisions under pressure and meet deadlines, goals and objectives as set forth
• Use tact in sensitive situations, maintain confidentiality of restricted files, and maintain a courteous attitude at all times
• Ability to create technical documentation, and keep status documentation current
• Work is performed under moderate supervision; requires initiative and independent judgment
• Demonstrate proficiency with operations and general care of computer hardware and other required office equipment
• Be able to work alone outside of normal business hours

Supplemental Information:

This position is scheduled to work Monday through Friday from 8:30 am to 5:30 pm. However, flexibility is required.

Physical Requirements:

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
• Work from Home (if applicable): About 100% of the time is spent sitting at the computer
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
• Ability to use standard office equipment
• Ability to lift up to 30 pounds