The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. USC's Information Technology Services is seeking a NOC Systems Liaison to join its team. The regular work hours will be Sunday -Thursday from 2:00pm - 10:30pm. The introductory work hours will be 9am -6pm for the first month for training purpose. The Network Operation Center assists in supporting the network activities of the university's 24-hour per day, 7-day per week, centralized computer Network Operations Center (NOC) and/or computer user rooms under general supervision. Provides specialized technical maintenance and recovery support services for the campus-wide network and/or computer user rooms. Ensures network and server access. Assists with network and computer problem resolution and facility management activities. Works under direct supervision to customize and maintain a multi-platform system configuration, ensuring efficiency and security. Assists in troubleshooting problems reported by users and/or by automated network monitoring systems. Provides assistance related to installations, replacements and upgrades of servers and operating systems as appropriate. Assists in the design, programming and/or installation of tools to help manage systems and application environment. Assists with maintaining and administering computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Monitors systems, servers and auxiliary devices for performance and security. Determines whether adjustments need to be made and confers with technical support staff and vendors as appropriate. Identifies changes that need to be made in the future. Assists with troubleshooting and identifying hardware and software problems in a timely manner; resolves routine problems, replaces defective components and researches resources to identify solutions. Refers more complex problems to appropriate staff for resolution. Installs, tests, implements, and assists users with the implementation of new hardware, software, and applications. Performs data backups and disaster recovery operations. Repairs and/or recovers systems. Assists with design, configuration, and testing computer hardware, networking software and operating system software. Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of the security system. Reviews current technical information pertaining to the operation of computers, servers, peripheral equipment and software. Participates in developing documentation for systems administration procedures. Stays informed of new developments and technologies. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. The University of Southern California values diversity and is committed to equal opportunity in employment.
Bachelor's degree Combined experience/education as substitute for minimum education
Minimum Field of Expertise:
Entry level understanding of and experience with systems administration, backups, operating systems programming languages and associated hardware platforms.
Preferred Field of Expertise:
Previous systems programming and/or technical support experience preferred.
Special Instructions to Applicants:
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