With minimal supervision, performs specific duties required to design, plan, secure and test data systems within the Seneca Gaming Corporation. This includes overseeing the overall maintenance and ensuring that systems are at optimal performance at all times. Researches enhancements and upgrades offered by hardware and/or software manufactures. The incumbent will identify the benefits or issues, along with recommendations based on commonly-used concepts, practices and procedures. Work with the Systems Engineer in leading and directing the day to day work of the System Technicians. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
Equivalent to the completion of four (4) years of college coursework in computer science, management information systems or a closely related field or equivalent experience.
Must be able to demonstrate proficiency in enterprise systems including concepts such as switching, routing, security, wireless, compliance, SAN & high availability.
Eight (8) plus years work experience with Microsoft Exchange and Windows Server. Working knowledge of commonly-used concepts, best practices, and procedures within Microsoft and Cisco environments is required. Must be able to demonstrate proficiency in Microsoft enterprise applications (2003/2008/2012 Server Enterprise, 2003/2010 Exchange Enterprise, SQL).
Must hold three (3) or more of the IT approved certificates or one (1) plus equivalent experience.
Experience with virtualization technologies (VMware preferred).
Experience with wiring schemas including optic fiber required.
Previous experience providing IT support in a 24 hour operational environment preferred.
Previous experience working in a casino is preferred but not a requirement.
Must be able to demonstrate proficiency in Microsoft Windows and Microsoft Office.
Previous experience working in Microsoft Visio is preferred.
Previous customer service experience required.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors.
Must have the ability to deal effectively and interact well with the customers, vendors and employees.
Must be resourceful, utilizing all resources that are available to resolve issues.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to work independently.
Must demonstrate good judgment.
Must be a team player with strong interpersonal skills.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to lift a minimum of sixty (60) pounds.
Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.