IT - Information Systems
Blizzard Entertainment is looking for a self-motivated and skilled Information services systems administrator with a minimum of 3 years’ experience specific to the IT support / administration industry. The ideal candidate is extremely customer-focused and organized. He or she also possesses mid-range experience related to systems and network infrastructure in an enterprise environment.
What's the Operations Systems Admin team like?
We’re a close-knit group of talented IT professionals. We work in the coolest environment and have access to the best IT technology. Most of us live in the Irvine area. We are passionate about all games and products produced by Blizzard. We eat and drink together and play SC II, DIII and WoW together. Our main hours of operational coverage are from 8AM – 7PM. Unless you are on-call, a normal shift is eight hours. Training opportunities are made available to learn and grow, and you will learn new skills on the job. Personal growth and embracing your inner geek are also encouraged.
Support the core backend internal-facing IT infrastructure including the StarCraft, Diablo and World of Warcraft development teams.
Work with global peers and development teams to resolve internal -facing application issues.
Work with our Implementation and Engineering teams to resolve various IT issues at the company.
Follow incident, problem, crisis and change management processes.
Identify, troubleshoot, and resolve technical problems relating to systems, network and telecom infrastructure.
Work with global IT teams to assist in supporting global office IT infrastructure.
Respond to telephone calls, email and personnel requests of technical support in a timely manner.
Participate in an on-call schedule and available 24/7, as needed.
Document, track, and communicate solutions to problems to the operations team.
A minimum of 3 years’ systems administration or industry equivalent experience
Good understanding of Microsoft Windows operating systems, including system installation / configuration, file system concepts, resource monitoring, user administration, package management, and process control / management
Good understanding of networking principles and applications / technologies (e.g., TCP / UDP protocols, DNS, DHCP, GPO services)
Knowledge of SAN and NAS principles, experience deploying and maintaining various storage solutions
Intermediate knowledge of enterprise server-class hardware
Intermediate knowledge of scripting / programming in any Power Shell or applicable language
Strong interpersonal and communication skills, able to train users on topics, provide presentations to an internal audience, write documentation, and interact positively with and receive direction from upper management
Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams
Familiarity with enterprise-level Linux operating systems
Able (and willing) to lift a minimum of 70 lbs.
A passion for video games
A degree in computer science or a related field
Experience with enterprise backup / restore procedures
A minimum of 3 years’ supporting VMware / Virtualization environments
Experience with BMC Remedy
Database administration experience (MS SQL, MySQL, Oracle)
ITIL framework and processes
Enterprise source control (Subversion, Alienbrain, Perforce, GIT, etc.)
Enterprise configuration management solutions (SCCM or similar)