Systems Analyst (Specialist 2)
Case Western Reserve University - Cleveland, OH

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The University Registrar’s Office provides technical system support for university systems to academic and administrative areas. This specialist serves as the PeopleSoft Student System Academic Structure Lead and supports and maintains the Student Information System (SIS), Ad Astra Facilities Management System, and the university’s data warehouse. This position acts independently and works under minimal supervision.


1. Design, develop, test and support complex web-based student services requiring a thorough understanding of business process.

2. Interview customers and analyzes business rules and process requirements; identify and analyze complex, ambiguous and/or conflicting work processes, information management and reporting issues; develop and refine business processes and entity relationships; consult with customers on systems and process alternatives capable of addressing and resolving their business needs; recommend work process and/or operating changes to complement technology options; translate business needs into technical designs.

3. Analyze system data, processes and system interactions to identify and evaluate: impacts of maintenance and enhancement changes to on-going production; methods for accessing, using and/or migrating data; alternatives for establishing interfaces with applications utilizing newer hardware, software and communication technologies; and conversion of legacy systems to new technologies; develops specifications for system enhancements and maintenance projects.

4. Design the parameters for test environments and testing scenarios; participate in conducting systems tests and conversion and installation processes; identify types and causes of test problems and work with customers and IT staff to recommend and implement solutions; ensure performance of all quality assurance reviews are completed successfully; ensure newly installed applications are functioning correctly; propose disaster recovery plans.

5. Perform vendor-supplied updates and maintenance to ensure the latest in functionality and reliablity of online systems such as Ad Astra.

6. Coordinate system changes to minimize the impact on customers.

7. Interact with customers for requirements gathering for new services and enhancements to existing services or reports. This includes occasional group facilitation.

8. Work with customers, the application teams, and internal/external technical staff to diagnose and resolve problems and recommend solutions that support the goals of the department.

9. Monitor developments in the information security field to be able to make suggestions for the improvement of applications security particularly in web-based technologies; these activities include periodically reviewing notes about new vulnerabilities relevant to the applications for which the individual is responsible.

10. Investigate and document business processes in student services systems.

11. Make recommendations for systems improvement and enhancements.


1. May direct small to medium projects as lead developer and coordinator

2. Perform other duties as assigned.


Department: Contact with staff within the division on a daily basis.

University: Contact with customers of SIS and Registrar services on a daily basis. Contact with faculty and staff as customers of our systems.

External: Contact with vendors and contractors on an occasional basis.

Students: Contact with students as customers of our systems.


This position has no direct supervision of staff employees; however, may occasionally oversee and review the work of a lower-level staff member.


Experience: 4 to 7 years of progressive student systems and services experience including significant experience in user requirements collection, specification creation, development, testing, and production support required. Experience in higher education preferred.

Education: Bachelor’s degree required.


1. Proven analytical and problem solving skills required.

2. Strong organizational and interpersonal skills required.

3. Strong verbal and written communication skills required.

4. Ability to exercise meticulous care in the maintenance, control and accessibility of sensitive information required.

5. Knowledge of business processes and their interrelationships required.

6. Ability to be flexible and receptive to input from others required.

7. Demonstrated proficiency with HTML, SQL, and PS Query required.

8. Fully competent with Oracle or Access database and development tools required.

9. Thorough knowledge of database design and security necessary for the development/modification of systems running on Oracle or Access databases required.

10. Demonstrated skill using Microsoft Office 2000 or XP products required.

11. Demonstrated skill and thorough knowledge of Crystal Reports required.

12. Experience supporting PS Campus Solutions required.

13. Experience supporting and building user applications using Business Objects required.

14. Experience supporting As Astra Facilities Management System preferred.

15. Experience generating and managing bulk email notifications through scripts preferred.

16. Experience with People Tools preferred.


General office environment. Limited manual dexterity required. The employee will perform repetitive motion using computer mouse and keyboard to type. Work requires negligible physical exertion. Little or no exposure to hazards.


Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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