Associate’s degree in Computer Science, Math or Business Administration or related or equivalent experience
Minimum 1-3 years related experience
IT experience necessary and financial services experience preferred
Working knowledge of Microsoft office applications.
Knowledge of Microsoft Server and client frameworks are preferred.
Some specialized roles include knowledge of First Niagara’s Teller Front end, Core Banking Application(s), Web Banking front end(s), Voice Response System, Loan Origination or Servicing Systems.
Experience troubleshooting web and software application issues
The IT Solutions System Analyst provides support, and enhancement of products and software applications within the IT Solutions Group. Primary functions include (but are not limited to) supporting software applications and their related activates and other general duties such as data protection, product setup and testing, software release testing, and the continuing support of the related business units. The Systems Analyst will support assigned software programs, test and document development activity.
Provide software support for both retail and commercial applications installed at First Niagara.
Conduct problem resolution for supported applications.
Work with staff members to develop program enhancements and document standards, for quality assurance.
Ensure that the proper deadlines and turnaround times are met.
Participate in the periodic testing and implementation of program fixes, release installations, custom patches or other system changes.
Participate in assigned teams and related technology projects.
Ensure new software systems meet organization requirements prior to implementation.
Attempt to anticipate interruptions of computer service prior to any problem occurring.
Responsible for the clear and concise documentation of all IT Solutions applications or operations.
Provide consistent service to both internal and external customers.
Investigate and resolve on a daily basis any core system or third party system problems that develop.
Utilize technology to automate operations and improve efficiencies when possible.
Uphold the First Niagara Vision & Values.
Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements.
Must possess the ability to analyze and resolve problems.
Strong written and communication skills.
A background in software and support is essential.
Highly self motivated and directed.
Keen attention to detail.
Proven problem-solving abilities.
Ability to effectively prioritize.
Strong customer service orientation.
First Niagara Financial Group - 2 years ago
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