Systems Analyst
Cray - Columbia, MD

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Customer Service position located at customer site providing highly visible on-site customer support through the performance of on-site installation, servicing and maintenance of complex Cray products and systems.

  • Provides post-sale support of company products/systems
  • Provides software technical support for product installations and maintenance to ensure that the system is functioning according to specifications
  • Analyzes system software and third-party software issues. Determine solutions and implements repair or workarounds when possible
  • Escalates problems to product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Answers customer inquiries concerning system software and applications
  • Provides consultation to prospective users as needed.

  • Bachelor’s degree in Computer Science, Engineering or equivalent experience.
  • 8+ years of experience, ideally in an HPC-related area
  • Knowledge and experience of Linux/Unix operating systems, file systems, networking and security
  • Acquaintance with specific needs of HPC users desired
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.)
  • Ability to gather data, perform analysis and escalate to a higher level of support
  • Ability to maintain system software, utilizing debugging tools for problem isolation. Performs software builds, software upgrades and patch installation as needed.
  • Possess the organizational and analytical skills needed to effectively isolate problems and drive solutions through to conclusion
  • Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
  • Very good communication skills, both verbal and written
  • Very good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Occasional travel for training or to help support remote systems is required
  • Rotation of on-call duties with other staff to provide 24x7 coverage
Cray is an equal opportunity employer

About this company
Cray Inc. designs, develops, manufactures, markets and services high-performance computing (HPC) systems, commonly known as supercomputers....