Systems Analyst
Harris Beach PLLC - Rochester, NY

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Job Type:


This position provides technical support to users across the entire organization. Job functions are based on pre-established guidelines; however, primary job responsibilities will require the ability to exercise independent judgment. The systems analyst will report to the Help Desk Supervisor.

  • Provide technical support to end users by phone, at desk-side, and in writing
  • Review, analyze, and modify specified hardware and software systems
  • Configure, install, test, and deploy systems to end users as needed to support organization
  • Server and network troubleshooting and support
  • Identify, recommend, and respond to equipment needs and changes
  • Participate in Firm-wide initiatives which may include legal project management, records management, and SharePoint integration
  • 3-5 years experience in an IT capacity delivering network, customer, and systems support
  • Excellent customer service and listening skills
  • Strong analytical skills and the ability to multi-task
  • Ability to work with diverse personalities within various levels of the organization
  • Certification in IT or Computer Science preferred
  • Military experience a plus
  • Experience with Windows 7, Windows Server, Office 2010
  • Experience with Citrix or other remote access technology is preferred
  • Ability to troubleshoot a variety of systems and technologies including, but not limited to, remote access, storage, and back-up.
All interested applicants should email their resume and cover letter to

Harris Beach PLLC is an Equal Opportunity Employer

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