Systems Engineer (Los Angeles)
ExtraHop Networks, Inc. - Los Angeles, CA

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ExtraHop Networks is more than just the products we engineer and sell. We've built our company from the ground up with the idea of creating great jobs for great people. As a fast-paced startup, each day offers new opportunities to innovate in all areas of the company. We value quality and integrity in everything we do, from interacting with customers to developing the best technology in the industry. We are known as innovators and have received many awards for our team and our products, including Best of Interop, Seattle Business Magazine's Innovation of the Year, and 100 Best Companies to Work for in Washington, among others.

If you are a Systems Engineer who shares our philosophy, we would like to hear from you! This position is ideal for someone who has thrived as the technical focal point conducting product presentations in highly charged meetings with prospects and customers. As a Systems Engineer, you will have a significant impact on the success of each sales presentation in which you participate and will share in its financial rewards. In this key position, you will contribute directly to the bottom-line health of the company.


Present technical whiteboard demonstrations to C-level business and technology owners and create solutions to fulfill their requirements
Partner with our Sales and Product Development teams to develop enterprise solutions
Assess prospective customer needs and uncover requirements for our solutions
Articulate the technical value proposition and key differentiating capabilities to prospective new customers and solutions partners
Demonstrate products to technical and non-technical audiences at executive and/or technical levels at pre- and post-sales meetings
Independently coordinate all aspects of technical product evaluations, from installing the appliance to helping prospective customers interpret data in the context of their environment
Effectively handle both local and remote evaluation customers through a combination of in-person meetings, conference calls, remote screen share, and so forth
Closely collaborate with multiple geographically-distributed sales representatives to ensure that technology evaluations are aligned with sales objectives, such as proving business value and ROI
Remove technology-related buying objections from the sales cycle
Lead solution architecture design discussions and recommend an appropriate combination of technologies for production deployment
Provide post-sales follow-up, technical training, and consulting
Help with post-implementation support for key customers
Identify market and product requirements based on field experience and customer input


Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
Minimum of 3 years of relevant experience in supporting networking and/or network-security technologies
Experience in device-configuration management solutions and processes
Broad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planning
Excellent organizational, interpersonal, and leadership skills
Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
Ability to focus on results while working independently when given a broad direction and desired results
Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues

Technical Requirements

Solid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forth
Solid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
Protocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
Hands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forth
Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIP
Familiarity with the network and application monitoring space a plus
Experience analyzing packet captures a plus

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