Systems Engineer I (UNIX)
Sungard AS - Thornton, CO

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ABOUT THE POSITION :

SHIFT: Sun, Mon, Tues and alternating Weds 7AM to 7PM

Provide systems engineering/diagnostic support to internal/external SunGard customers, during managed systems services support, network test exercises, actual disaster recoveries and in support of all production services. This includes all levels of problem determination and resolution using various diagnostic equipment, and service provider resources to successful completion.

UNIX focused.

RESPONSIBILITIES:

SHIFT: Sun, Mon, Tues and alternating Weds 7AM to 7PM
  • Provide world-class customer support and technical expertise for SunGard customer networks.
  • Support of all SunGard Managed Services classified as Systems Services including managed OS, tape backup, disk storage, and virtualization. Assemble and update documentation in the form of incident and change management tickets.
  • Provide technical assistance to all SunGard internal/external customers during systems problems.
  • Support of Managed Systems services within SunGard Global Services, including Tape and Disk Storage Services, Operating Systems Administration, and VMWare virtualization platforms.
  • Manage and execute all tier 1 troubleshooting procedures for managed services. Utilize skills, education and training to solve problems quickly for customers.
  • Technical assistance to all SunGard internal/external customers during system problems and implementation.
  • Respond to inbound customer requests (phone, email, tickets).
  • Assume the role of problem owner.
  • Assemble and update documentation in the form of incident and change management tickets.
  • Have a base familiarity with client base and the network resources being utilized by all SunGard internal/external customers. Use this information to assist in resolving managed services or trouble shooting system problems, outages.
  • Attend training courses, perform self-study, and obtain certifications.
  • Learn alert management platforms, automated resource functions, and terminology.
  • Learn the SunGard product offerings.
  • Learn the SunGard clients & their services.
  • Working knowledge in administrating and troubleshooting multiple operating systems, and managed storage (tape and disk).
  • Strong systems and network troubleshooting skills are required.
  • Working knowledge of Windows, Linux, Solaris, and VMWare is desirable. Knowledge of Tivoli, EMC, Hitachi, and AIX is a plus.
SHIFT: Sun, Mon, Tues and alternating Weds 7AM to 7PM

EXPERIENCE REQUIREMENTS :
  • 2-3 years experience in a Systems administration/management required. B.S. degree in Computer Science, or similar is highly desirable, or equivalent work experience.
  • Experience in supporting a wide range of technologies including: OS's -Windows, Linux, Solaris, VMWare, SAN, and Backup Infrastructures .
  • Strong systems troubleshooting skills are required.
  • Working knowledge of IT infrastructure through all layers of the OSI model.
  • Strong customer service and communications skills (written and oral) are required.
  • Technical knowledge & experience with various network protocols are required.
  • Knowledge & experience with PC LAN protocols and connectivity.
  • Must have the ability to lead and direct vendors to assist them in their efforts.
  • Ability to interact and influence change within the team that you're working in.
  • Strong interpersonal skills are a requirement.
  • Excellent communications skills (written and oral) are required.
  • Strong time management and organizational skill are required.
  • Must have the ability to effectively work in a team environment, as well as independently.
  • Shift work is required. Proven leadership skills in a fast paced work environment is required.
  • Ability to manage multiple responsibilities is required.
PREFERRED EXPERIENCE :
  • College degree in Computer Science or similar engineering degree.
  • MCSE, RHCE and similar systems administration certifications desired. Tivoli, Netbackup, and VMWare certifications are a plus.

Working Conditions:

ยท Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Sungard AS - 22 months ago - save job
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