Systems Engineer II
IGT - Reno, NV

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RESPONSIBILITIES: · Position will be responsible for providing on-call and technical support that will include hardware builds, installations, and maintenance of IGT Systems (e.g. Central Determination Systems Bingo and Scratch ticket, and Wide Area Progressive systems) and Systems software applications installed in the U.S. and international markets.
· Position will have expert field / technical expertise in several disciplines or IGT product lines, and will participates in a several assigned projects to plan, test and install the server equipment, network systems and software related to new installations, support, maintenance and upgrades of IGT platforms.
· Lead the installation and testing of network servers and related software for gaming systems applications, gaming machines, communications controllers and peripheral devices in both test lab and customer locations.
· This position will interact directly with Customers, Engineers, Quality Assurance, Software Development, Casino Services and Gaming Regulatory agencies to ensure timely system installations and customer satisfaction during the installation, go live, and for long term service support during the life span of the system.
· Individual must be able to provide detailed troubleshooting instructions to field support personnel in remote locations to maintain the server equipment and the communications network.
· Lead the real-time data analysis and evaluation of field implementation requirements for system deployment and recommend modifications or program enhancements to eliminate design anomalies or to improve product performance to systems software development engineers and Product and Quality Assurance.
· Lead projects and mentor and review the work less experienced System Support Engineers
· The position will be required to be on a rotation on-call as assigned.
· Responsibilities will include other duties as may be assigned by management.
QUALIFICATIONS:
Bachelor’s degree plus a minimum of five (5) years plus of work experience in engineering, software programming in a design and development capacity, Quality Assurance, database administration, Information Technology, or an engineering support capacity.
OR
Master’s degree plus a minimum of two (2) years of work experience in engineering, software programming in a design and development capacity, Quality Assurance, database administration, Information Technology, or an engineering support capacity.
OR
Minimum seven (7) years of work experience in engineering, software programming in a design and development capacity, Quality Assurance, database administration, Information Technology, or an engineering support capacity.
Requires an in-depth knowledge and experience in server and computer systems including, but not limited to OS installation, software support, database administration, system installation, and must have a demonstrated background in multiple of the following areas Windows NT/2000/2003, ‘C++’ programming, SQL deployment / administration, network design, server clustering, virtualization, SAN Management and administration, CMDB, ITIL practices, or hardware/software setup and installation.
Information Technology experience preferred in the configuration, peripherals and network equipment maintenance, network troubleshooting on systems communicate with peripheral devices. Experience required with setting up network user account access, and a MCSE, MCDBA, or CCNA is preferred.
Ability to multi-task in a challenging and dynamic real-time support environment is required while leading other members of the engineering group.
Must possess strong analytical skills; ability to perform with minimal supervision; possess good organizational and project management skills; strong oral and written communications skills.
Ability to share knowledge and expertise constructively and sets an above standard example through consistency in requirements and deliverables.
Frequent and extended domestic and international travel is required and mandatory. The position provides 24/7 On-Call support with varied shifts and overtime as needed to support various projects.
Employment contingent upon the receipt of an approved background investigation, the ability to obtain gaming cards from various State and tribal gaming organizations and a Motor Vehicle Report

Posting Code: ~M~

*LI-DT1

IGT - 24 months ago - save job
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International Game Technology (IGT) has hit the jackpot in the casino gaming business. The company is the world's largest gaming...