Performs tasks associated with installing, configuring, and maintaining computer and/or network operating systems, systems software, and related hardware under guidance of senior staff. Develops and implements technical knowledge to meet the needs of the team and organization.
Provides support and ensures reliability of deployed technologies, systems and processes according to established procedures and industry best practices.
Troubleshoots, analyzes, monitors and reviews records and reports of productions, application, system failures and other problems.
Responsible for monitoring performance and maintaining system stability. Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. Maintains platform related inventory and other hardware/software/license tracing documentation.
Manages team and small cross functional/departmental projects. Coordinates the successful execution of project activities. Assists and develops project presentation. Presents project presentation to technical groups.
Provides knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction. Reviews issues to identify trends and make recommendations for improvement.
Bachelor's Degree in Computer Science or equivalent
3 years of relevant in depth technical knowledge in areas related to platform specific systems and/or network operations.
Demonstrated experience in leading development teams.
YRC Worldwide is an Equal Opportunity Employer
Yellow Roadway Corporation - 22 months ago