What you'll be doing:|
Serves as an escalation point for Tier 1 technicians
Remotely assists end users in resolving hardware and software issues
Configures, tests, maintains and resolves issues related to Windows servers
Configures, tests, maintains and resolves issues related to LAN/WAN
Documenting all incidents as well as keep client documentation up to date
You Would Be Great For This Position If You Have:
1-3 years desktop administration experience.
2-4 years helpdesk or remote telephone support.
1-3 years operating systems experience (Windows, Mac, Unix, or Linux)
Strong knowledge of Microsoft Office applications
Must be highly organized and detail-oriented.
Successful at working in a team culture.
Excellent verbal and written communication skills.
Possess valid and clear drivers license.
Must be comfortable interacting with staff at all levels.
Professional, courteous, and service-oriented.
Punctual, dependable and reliable.
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.
The majority of work will be performed at our headquarters. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.
Why you'll love working at SADA:
You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
You’ll work with large, sophisticated, and progressive clients throughout North America
You'll get awesome benefits that include competitive and attractive compensation, huge performance based bonuses, holidays, combined vacation and sick days, medical, dental, vision, life, short and long term disability insurance, 401K and more
Ongoing training provided and plenty of opportunities to grow
We have a ping pong table, big screens, frequent company lunches, video games, company social events and an espresso machine!
Compensation: Commensurate with experience, highly competitive plus performance-based incentives.
SADA Systems, Inc. is an Equal Opportunity Employer.
If you're ready to take your career to the next level, then SADA is the right place for YOU.
SADA Systems Inc. - 18 months ago