Systems Engineer
Vidant Health - Greenville, NC

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Analyzes, designs, builds, tests and implements technical solutions for projects or service requests. Ensures implementations meet architectural and operational requirements and perform to expectations. Develops expertise in an architecture platform or infrastructure services and contributes to life cycle management and operational health of the platform. Performs these activities following Vidant standards and processes.


  • Analyze, design, build, test, and implement technology solutions that meet the specifications of a project or service request.
  • Lead the build activities for initiatives ensuring architectural and operational requirements are met.
  • Effectively utilizes standard enterprise tools to develop or implement technical solutions
  • Writes test cases and report results.
  • Executes implementation of technical solutions.
  • Verifies implementation success. Provides support until implementation stable, performing to expectations and turned over to 1 st or 2 nd level support team.
  • Communicates status of work in progress to project team, requestor or supervisor.

  • Identifies, escalates, and resolves issues that impact infrastructure and application performance.
  • Resolves hardware, operational, infrastructure and application incidents.
  • Identifies problems following problem management expectations and performs problem resolution.
  • Participates in building and maintaining disaster recovery plans. Participates in disaster recovery exercises.
  • Resolve most issues independently or escalates as needed to senior engineers.
  • Pulls appropriate teams together to solve technical challenges.
  • Monitors and troubleshoot systems capacity and performance issues.
  • Provides preventative maintenance, troubleshooting and quickly resolves routine problems to ensure infrastructure and application stability.
  • Participates in regression and integration testing.
  • Follows continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to senior engineers, solution architects and supervisors.

  • Adheres to standards and best practices, processes, and deliverables in accordance with standards.
  • Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.
  • Provides input to senior engineers and solution architects for standards, best practices, and process improvements.
  • Participates in defining operational readiness requirements.
  • Follows testing best practices and standards.
  • Adheres to SLA expectations.
  • Mentors staff as needed on standards and best practices.

  • Leads the detailed design and lifecycle management of platforms, applications and infrastructure services.
  • Assists in platform, application, service and life cycle management planning, scheduling and implementation.
  • Writes technical specifications for respective applications or infrastructure platforms.
  • Participates in creating prototypes or proofs of concepts for new infrastructure technology.
  • Implements applications or infrastructure components according to requirements, specifications and standards.
  • Stays current with respective technology capabilities
  • Collaborates with vendor partners and contractors.

  • Communication & Relationship Mgmt
  • Works with Project Managers to resolve requirements gaps uncovered in design or within specifications or requirements.
  • Prepares and shares technical documentation current for platform, service or infrastructure technical components.
  • Adheres to change and incident management standards and expectations
  • Must effectively communicate, present, influence and utilize reasoning skills to earn support of business partners, colleagues, and IS leadership team.

  • Provides input to support technology planning
  • Works with IT management and architecture to ensure systems are in line with overall IT policies and standards
  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans

  • Specific duties related to this position include:
    • Responsible for identified applications routine maintenance/upgrades
    • Daily System checks of identified applications, such as iSite, MRS, Powerscribe, Heartlab.
    • Troubleshooting for identified errors and resolution. Such as Charge errors, Destinations mapping, order transmittal, application errors for Radiology/Imaging , Lab Order Code Maintenance, EHR System List maintenance for new physicians
    • Monitor and identify issue trends or areas for process improvements internal to IS or within the user community
    • Develop and maintain documentation on routine maintenance activities and escalation procedures
    • Participate in software upgrades and clinical enhancement releases to the EHR application
    • Assist with developing test plans following standard SDLC processes for the EHR application
    • Perform application integrated testing for assigned areas

    • AA/AS or equivalent experience
    • 4-6 years total work experience
    • Has knowledge of state-of-the art engineering technical approaches in design, build, testing, debugging problems as required by domain.
    • Maintains technical knowledge within areas of expertise.
    Stays current with new and evolving technologies via formal training and self-directed education.

    General Statement It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

    Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

    Vidant Health is an Equal Opportunity Employer. EOE/AA Applications for Vidant Health and its subsidiary corporate entities are accepted and employees are chosen for employment without regard to race, color, gender, religion, age, national origin, marital status, citizenship, veteran status, or disability.

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