Systems Engineering Lead
EBSCO Information Services - Ipswich, MA

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Systems Engineering Lead

Serve as technical lead on new and on-going projects, collaborating with development, project management and other business units to deliver timely solutions that meet business requirements

Primary Responsibilities:
  • Gather and understand technical requirements for new systems designs

  • Research, document and propose server and application configurations; establish standard solutions for re-use

  • Work with Infrastructure Operations to implement, deploy and hand-over on-going management of designed solution

  • Serve as subject matter expert for operating system (Windows, Linux, VMware, etc.) platform and associated applications (IIS, Apache, etc.)

  • Identify and resolve problems to ensure adequate performance, scalability and capacity

  • Work with vendors in a pre- and post-sales capacity to evaluate, implement and support products that enhance capabilities

  • Research and investigate new technologies and recommend platform improvements to support future growth

  • Design and drive group initiatives in the areas of automation, process improvements & advanced engineering of technical solutions (particularly to address repetitive tasks overhead)

  • Design and drive group initiatives in the areas of monitoring, exception reporting & handling, and capacity planning

  • Lead initiatives throughout S&N in support of service delivery

  • Mentor other S&N team members to co-ensure fulfillment of the ITSE technical needs and individual associates' career development goals

  • Provide temporary staffing augmentation support to SDN & CDN on a project-by-project basis to perform EBSCO and third party application deployments and support


  • Bachelors Degree

  • Minimum of 10 years experience performing systems, network, storage, security, monitoring, performance and capacity planning administrative tasks

  • Minimum of 10 years experience in custom, proprietary application support (Tier 2 preferred) for a high-volume, for-pay, 24 x 7 x 365 online service

  • Minimum of 10 years experience cross-functional collaboration with business analysts, project management, development, QA and operations teams in a fast-paced team environment with a large, worldwide customer base

  • Minimum of 10 years in a team leadership role, defining and overseeing projects for other team members to execute

Preferred Qualifications:
  • Bachelor's Degree in information systems or other technology related subject

  • Professional certification (e.g. ITIL, Microsoft, Linux, Cisco, etc.)

  • Experience with managing web servers (e.g. IIS, Apache, Tomcat, Glassfish, etc.

  • System administration experience with Windows and Linux

  • Storage administration experience using NetApp CIFS, NFS, iSCSI

  • Experience supporting a large and complex digital online application

  • Experience with system, network, security and application monitoring systems

  • Hands-on expertise of TCP/IP networking, network routing, and load balancing

  • Hands-on expertise of MSQL, Oracle, and MySQL relational databases

  • Technical writing and documentation experience, including Microsoft Visio

About EBSCO Publishing: What We Offer

EBSCO Publishing is a leading provider of research databases for public libraries, colleges, universities, schools, hospitals, medical institutions, corporations and government institutions worldwide. The EBSCO Publishing Campus is located in Ipswich, Massachusetts along the banks of the Ipswich River. We are just minutes from the MBTA train stop and we provide 75% commuter rail reimbursement. EBSCO Publishing offers a competitive employee benefits package including Blue Cross Blue Shield health insurance, dental insurance, vision, short and long term disability, life insurance, and a retirement savings & profit sharing plan. Considered one of the top places to work in Massachusetts, EBSCO Publishing also offers a subsidized cafeteria, free coffee, an on-site fitness center with classes, and tuition reimbursement.

About the Information and Technology Department

When you join EBSCO Publishing as a Systems Engineering Lead, you will contribute your skills to the Information Technology Department in Ipswich, MA. This department consists of the following teams: database design, development & production, product management, services engineering, enterprise architecture, enterprise business intelligence, enterprise systems development, systems & networking, and application engineering. There are many diverse IT job positions within these teams.

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