Under limited supervision to administer the integrated library system for the Flatirons Library Consortium (Boulder Public Library, Louisville Public Library, and Mamie Doud Eisenhower Public Library). Manages the web-based events calendar and virtual reference tools in the absence of the Web Services Specialist, and performs related duties as required for the Boulder Public Library and the City of Boulder.
Duties & Responsibilities:
1. Administers and supports the integrated library system (ILS) for the Flatirons Library Consortium (FLC). (45%) This includes:
• Manages all systems operations and oversees the production of statistical reports.
• Acts as primary contact to ILS vendor for acquiring bids and new software modules, reporting problems, and requesting support. Handles all system upgrades.
• Works collaboratively to support library acquisitions, cataloging, circulation, reference teams by researching, evaluating, recommending and testing new software, hardware and techniques for information delivery that improve access and are compatible with the ILS.
• Coordinates with eServices staff on troubleshooting and reporting ILS issues to the vendor and the planning, implementation and operation of all technology that affects the ILS used by the Boulder Public Library (BPL) system and consortium member systems.
• Manages the interface and handles billing of third party software and/or vendors that support the ILS.
• Supports the eServices Manager in creating the annual ILS billing for the consortium, pro-rating costs based on several measured factors.
• Serves as one of the representatives of BPL and FLC to address logistical issues with the InnReach system (Prospector).
• Works with supervisor to predict trends, evaluate long range needs and recommend solutions for library ILS and logistical issues.
2. Trains BPL staff on relevant modules of the ILS, Evanced, and Springshare including upgrades and new products. Trains key consortium staff on relevant modules of the ILS including upgrades. (30%)
3. Serves as an advisor to the BPL leadership team, eServices Manager, and the FLC directors on matters concerning the ILS and associated technology. (10%)
4. Administers the Evanced events calendar, meeting room reservation, and Summer Reading program software; and the Springshare LibGuides and LibAnswers software in the absence of the Web Services Specialist Advises the eServices Manager on how these tools are used. (10%)
5. Monitors Web feedback e-mail: replies to patron comments and questions, or forwards to appropriate library personnel in a timely manner. (5%)
6. Attends and contributes to the following meetings to stay informed about changes and trends and to support other departments on matters of service delivery as it relates to the ILS: collection development steering committee and Public Service Team (monthly), and FLC committees (as needed).
7. Maintains membership in Innovative Users Group and attends regional and national meetings and trainings, as budget allows.
• Performs related duties as required by management to meet the needs of the city.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.
City of Boulder employees strive to respect and appreciate each individual's difference, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem-solving, planning and decision-making. Community partnerships are included in this effort.
MINIMUM REQUIRED QUALIFICATIONS:
MLS from ALA accredited school or Master's degree from accredited school in a related field such as computer science or management information services, a minimum of three years of experience with support of an integrated library system; experience working with Linux servers; experience with HTML and CSS ; demonstrated experience in project management and training; ability to master and administer a wide variety of general software applications including all Microsoft Office products, as well as specific products associated with library functions; knowledge of computer-based resources and services; understanding of MARC format and indexing functions; knowledge of protocols for search and retrieval, messaging and networking such as Z39.50 and FTP; excellent organizational, analytical and communications skills; strong commitment to responsive and innovative service and a desire to master new technologies and remain current; ability to communicate clearly, both orally and in writing; and demonstrated ability to work with library staff in a team environment with varying levels of technological expertise, as well as to make technology understandable and appealing to staff and patrons. Have and maintain acceptable background information including criminal conviction record and credit history.
In addition to the requirements above, this position with the Boulder Public Library is expected to have and utilize the following competencies:
Customer Focus: dedicated to meeting customers' needs through effective relationships and respect; researches customers' needs and uses that information for service improvements.
Priority Setting: independently identifies and focuses his/her time on critical and important tasks, once addressed schedules work on non-critical tasks efficiently.
Problem Solving: finds solutions to difficult problems in an accurate and efficient manner. Draws on all available resources for solutions and is not afraid to look outside the box.
Informing: proactively provides the information that people need to know in order to perform their jobs and make sound decisions.
Peer Relationships: is seen as a trusted team player who understands the dynamic of a consortium environment. Handles diverse opinions in a calm and supportive manner.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Five or more years working with an ILS vendor at a highly technical level. In depth knowledge of Innovative Interfaces, Inc. integrated library system. Experience administering library software tools such as event calendars, room reservation, virtual reference tools, etc. Experience with Open Source software developments and OPAC redesign. Experience working in a Linux-based PHP/SQL environment. Experience working with a Web Content Management System such as Drupal or Wordpress. Knowledge of Java clients, and how ILS software and Java clients interact with the staff desktops, running Microsoft XP or Windows 7. Knowledge of various printer drivers; receipt, network and label printers, and how they integrate with the ILS server. Familiarity with logic trees that can create circulation rule tables for the three consortium libraries. Experience in daily, weekly and monthly monitoring of the ILS Server. Experience working with ILS to make upgrades and enhancement installations seamless.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Personal computer, ILS vendor server; library web server, receipt printers, network printers, label printers and associated drivers. Phones and fax/photocopiers. Self checkout devices, bar code scanners, and any other vendor-specific equipment.
ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.