Systems Support Analyst
CompuCom - Louisville, KY

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The System Support role provides ongoing administration and support of large enterprise systems at a client site. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links. Sets up user accounts on company's servers and runs necessary system backups. Analyzes and resolves end user software program and connectivity issues in a timely and accurate fashion, and provides end user training where required. Works with vendors, end users, Customer Service Representatives and other technical staff to resolve advanced hardware/software issues.

Responsibilities:

The Analyst Level uses professional concepts and company policies and procedures to solve a variety of problems. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgement within defined procedures and practices to determine appropriate section. Normally receives general instruction on routine work, detailed instruction on new assignments. Develops interpersonal and team skills. May work on a project team as a participant or responsible for portion of work or project. Must be able to effectively communicate orally and in writing technical information to technical and non-technical audiences at all levels in the organization. Requires a technical degree or 3-5 years of related work experience. Strong documentation, ability to form customer relationships and communication skills required.

Qualifications:

The Systems Support Specialist will provide second-level technical support in a mixed Windows Server (2000/2003/2008) environment built upon individually tailored customer networks. From an administrative perspective, a successful candidate will perform standard tasks including user account maintenance, server patching, and software installation of both standard applications and proprietary software. Building physical servers, support of server replacement, decommissioning, or alert based updates is required based on customer-ordered change and upgrade projects. The candidate will report project work on a regular basis using internal team tracking tools comprised of both an internal ticketing system and collaborative documents as applicable. As our client has in-house 24/7 operations monitoring, some flexibility is required to provide timely support of client projects. Communication with various entities within the organization, including CRMs, remote site personnel, project leads, and with the local Louisville IT staff (customers) will be vital in providing top tier service to our clients.

Day-to-day activities include, but are not limited to

· hardware\OS remediation

· root cause analysis

· server builds

· print queue management

· backup monitoring\remediation

· patching

· DHCP\DNS knowledge

· creating\maintaining documented process.

Profile of technical skills likely to ensure success as a candidate:

· Windows Server 2000/2003, 2008

· Understanding LAN/WAN topologies and TCP/IP

· Utilized iLO, BIOS/Firmware, SNMP services.

· HP\Dell\IBM hardware

· Familiar with build\firmware updates\ILO\support packs

· Microsoft Clustering

· A good understanding of NIC teaming.

· A good understanding of Active Directory

· ESX\Vmware knowledge

· Backups\restores

· Data center experience

· Racking\stacking

· Cabling

Nice to have experience with the following:

Citrix

Exchange

Scripting

Storage

Soft Skills:

- Time management skills – must be self-motivated and able to multitask.

- Understanding processes and importance of standard operating procedures

- Consistently take ownership over issues; take lead, manage, diffuse, and resolve

- Excellent communication and interpersonal skills

CompuCom - 18 months ago - save job
About this company
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Compucom Systems, Inc., together with its subsidiaries, helps companies plan, implement and manage multi-vendor, industry-standard computing...