Systems Support Engineering I
Suddenlink - Plano, TX

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If you are looking for a company who values Honesty, Integrity, Family First, Creativity, Customer Service, Positive Attitude, Excellence, Pride, Knowledge, Skills, Corporate Citizenship and Care for Others, then you have found it. We conduct business according to the highest ethical principles.

Provides systems engineering support for telephony, video, and data systems. Assures the Suddenlink Communications networks will support the level of service and feature sets expected by our telephony and/or video and/or data customers.

•Works with large projects and custom equipment selection for customer unique applications making recommendations for selecting network hardware and software.
•Reviews project financial budget and manages cost control over project form time of purchase order through completion of project.
•Conducts evaluation, cost analysis, selection, engineering and network design of digital telecommunications equipment including fiber optic cables and terminal, multiplexers, digital cross connects, channel banks, digital loop carrier, local area networks, digital switching systems and related peripherals.
•Analyze all practical solutions to Suddenlink network technical and network-related business problems.
•Interface between Suddenlink departments to implement construction orders and other installation, maintenance, or repair requirements.
•Develops and implements network monitoring, management, and diagnostic procedures that can be supported throughout the plant.
•Provides input regarding the evaluation, selection and procurement of fiber optic transmission and other network equipment.
•Provides on-going technical support for Suddenlink Cable employees on telecommunications equipment.
•Provides guidance in resolving technical problems, implementation and follow through of preventative maintenance program.
•Assist in the establishment of and adherence to network performance measurements and goals.
•Assists in the preparation of proposals, sales calls, and presentations.
•May provide project supervision of contractor installation of equipment.
Suddenlink Communications offers all employees and applicants for employment equal opportunity without regard to race, color, religion, national origin, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status.
Position Requirements
•Associates Degree or equivalent work experience in Digital Video.
•2-3 years of experience in relevant technical skills in Digital Video.
•Must have current knowledge of statistical analysis and mathematical trending.
•Must have current knowledge of technology, standards, and specifications related to transmission systems, switching, digital loop carrier and related telecommunications systems.
•Must have excellent interpersonal, written and oral communications, analytical and problem-solving skills.
•Must be proficient in use of standard computer hardware and software systems such as spreadsheets and word-processing.
•Effective written and oral communication.
•Ability to receive detailed or important information and instruction.
•Ability to occasionally exert up to 20 lbs. of force in order to move objects.
•Strong familiarity with telephony, data, and video products and services.
•Ability to tolerate occasional exposure to outside weather conditions.
•Ability to use reasoning to troubleshoot and solve technical problems.

About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...