Systems Technician
Mattress Firm - Houston, TX

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The systems technician is responsible for installing and maintaining computer hardware and software.
Key Responsibilities:
•Responds to inquiries concerning hardware, software, and operator problems
•Troubleshoots all technology issues involving computer hardware and software and diagnoses problem
•Coordinates activities with the help desk, network service, and other IT groups
•Maintains a log and/or list of required repairs and maintenance
•Recommends or performs action to correct issue
•Replaces defective or inadequate software packages
•Provides recommendations about purchase of technology resources
•Installs or assists partners in installation of work stations
•Connects and sets up hardware
•Loads all required software including, but not limited to operating systems, word processing, and spreadsheet programs
•Enters commands and observes system functions to verify correct system operation
•Creates, modifies, and maintains image of laptops/desktops
•Instructs users on the use of equipment, software, and manuals
•Provides updates, status, and completion information to manager, request tracking system, and end user
•Works weekends and nights as needed
•Completes other projects and special assignments as requested by supervisor and/or Senior Management
Knowledge Requirements:
•Microsoft Office 2003/2007
•Outlook 2003/2007
•Broad knowledge of hardware and software packages
•LAN/WAN networks
•TCP/IP
•CISCO VPN
•NETSCREEN
•XP
•VISTA

About this company
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Mattress Holdings Corp (DBA Mattress Firm, Inc.) is a publicly traded organization (MFRM) founded in 1986 in Houston, TX and has grown to...