TECHNICAL ANALYST I (The Medical Center)
Houston Methodist Hospital - Houston, TX

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: This position provides Information Technology user support to all hospital departments and to other Methodist entities as needed by serving as a focal point for communication as it relates to Help desk, Desktop Support, Data network infrastructure, and Database infrastructure.

DUTIES AND RESPONSIBILITIES: 1. Resolve Basic computer hardware, software and peripheral problems as reported by end users and be their primary source of IT support. 2. Work with IT personnel in other groups within the IT Division to solve end user problems as needed. Escalate difficult problems to supervisor or other IT groups as appropriate while remaining in contact with the customer until acceptable resolution occurs. 3. Document, track and follow-up on all problems and requests assigned to him/her. 4. Complete all job related duties as assigned in a timely manner. 5. Proactively researches appropriate knowledge base's for security updates and patches as applicable to locally administered systems. Coordinates testing and installation procedures with direct supervisor, CRC committee and other appropriate local and IT Division personnel to assure the highest level of system performance and security. 6. Coordinate installation of physician remote access via virtual private network connectivity and subsequent training of physicians on use of the Hospital Information System in the physician's office environment in accordance with applicable policies, procedures and laws (Stark). 7. In conjunction with direct supervisor, perform project implementations and system upgrades as needed. Assists in managing the project plan and budgets associated within technical scope of project. 8. Respond to requests in a friendly, cooperative manner. Demonstrate proper and professional telephone and personal etiquette. Demonstrate effective listening and communication skills. Provide superior customer service. 9. Rotates on-call responsibilities as requested. 10. Support the hospital's goals and objectives; regularly participate in hospital's key functions and events, including community activities supported by the hospital. Strive to improve and enhance the department's support functions to the hospital. 11. Demonstrate the components of the I CARE values statement (Integrity, Compassion, Accountability, Respect, Excellence). 12. Demonstrate ServicePride standards (smiles and makes eye contact; greets each patient and visitor; seeks out patient and visitor contact; displays appropriate body language at all times; take 5 minutes each day to go above and beyond for one patient or visitor; honors diversity. 13. Follow all safety rules while on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. 14. Perform other duties as assigned.

EDUCATION REQUIREMENTS: Bachelors Degree preferred.

EXPERIENCE REQUIREMENTS: 1 year experience in hardware, software and network troubleshooting required. Demonstrates Basic knowledge of network operating systems, data network infrastructure, database network infrastructure, and customer service delivery. Hospital IT experience preferred.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED: A+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Information Expert (CCIE) certification preferred.

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