The Technical Service Delivery Rep will coordinate higher complexity orders for delivery of CenturyLink IP/Data Products from order entry through turn up of service.
Verify content on all customer orders directly with sales and customer, conduct customer interviews to determine the technical requirements, create an ACD (Architecture Confirmation Document), and work with customer and sales to obtain final confirmation of order details.
Coordinate with appropriate departments for testing and customer turn-up/installation.
Monitor and coordinate with provisioning for leased facilities, due dates, scheduling of install and successful hand off from install to customer care.
Act as the central point of contact for customer and sales relating to the service delivery of CenturyLink service.
2+ years telecommunications experience
Strong communication (oral and written), analytical, customer service, organizational, problem solving and team work skills
Order entry experience
Proficiency with Microsoft Office programs (Excel, Word, and PowerPoint)
CCDA or CCNA certification
An understanding of network diagrams, Visio drawings, routers and network equipment
Project Management experience
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
CenturyLink - 23 months ago
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services...