TECHNICAL SUPPORT COORDINATOR
California State University, Los Angeles - Los Angeles, CA

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JOB DETAILS

Bulletin #120079; 11/21/12

TECHNICAL SUPPORT COORDINATOR
Administrative Analyst /Specialist I, Exempt #120079
Alumni Relations

Salary Range: $3845 - $5770/Monthly

Work Schedule: Full-Time, temporary. Monday - Friday, 8:30a.m.- 5:30p.m. Some nights/weekends. Appointment expires on/or before 1 year from the date of hire; appointment may become permanent. Exempt classification.

Essential Job Functions: Under the direction of the Executive Director of Alumni Relations, the incumbent will be responsible to research, compile, migrate, and maintain expansion of alumni data and digital resources to support student and alumni engagement programs and services. Duties include but are not limited to: research, identify and implement new methods to track, collect and analyze student participation and event satisfaction for all student engagement programs and services; develop training materials and train Alumni Relations staff on how to use these tracking methods; develop, maintain and expand the Student - Alumni Network system by increasing the number of alumni professionals and mentors available to assist students with their academic and professional goals; responsible for student survey development, distribution and analysis; work with Accu Data (Alumni Finder) search engine to gather and update demographic information and ensure that updated demographic information is migrated to PeopleSoft; and work closely with the Alumni Association Board of Directors and many campus departments and organizations. The incumbent is responsible for meeting with alumni and student volunteers during working hours and some weekends; responsible for budget preparation and financial planning for all related programs and events; and must be available to travel to meetings, conferences and workshops. Performs other related duties as assigned.

Required Qualifications and Experience: A bachelor 's degree from an accredited college or university and three years of full time experience providing day - to - day digital resources and software implementation, preferably in higher education, Alumni Relations, or non - profit. Experience in preparing and working within a defined budget; working in a team environment; and experience in the organization of multi - tasking, projects and programs. Ability to: develop, gather and analyze surveys to gauge student program participation and satisfaction; learn, interpret and apply a wide variety of policies and procedures relating to and impacting digital resources and data management; take initiative and independently plan, organize, coordinate and perform work in situations where numerous and diverse demands are involved; make independent decisions and exercise sound judgment; prioritize competing workload and priorities; set and meet deadlines; interact with high-level administrators, volunteers, alumni, students and exercise appropriate protocol and political and business - appropriate behavior; anticipate problems and challenges and address them proactively; write reports to communicate program activities and progress; and apply standard theories, principles, practices and techniques to areas of responsibility. Skill in research, development and evaluation of policies and programs including skill in the collection, evaluation and interpretation of data to develop sound conclusions and make appropriate program recommendations and adjustments. Must possess excellent written, verbal and interpersonal communication skills; good public speaking skills; and comprehensive knowledge of computer systems and software, which include Microsoft Office suite programs (Word, Access, Excel, Power Point, Internet, Outlook). Incumbent must also demonstrate the ability and/or interest in working in a multicultural/multiethnic environment. Fingerprinting will be taken and checked by the California Department of Justice and FBI.

Special Desired Qualifications: Must have an openness to learn new software and database programs. Knowledge of independent database systems policy and support a plus.
People Soft experience is a plus.

Closing Date: Review of applications will begin December 6, 2012 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online CSULA employment application is required. Resumes will not be accepted in lieu of a completed application.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

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